Breathtaking sights, forgettable cruise line

This was my eleventh cruise on my fourth different cruise line so I have plenty of information on which to conduct this review.  First the positive:  Alaska is the most beautiful place I have ever seen and this was actually my second Alaska cruise.  Each stop in Alaska was breath taking and offered something different.  The one place we didn't actually stop, Glacier Bay National Park, was the most breath taking of all.  Now for the negative.  Overall the service aboard ship was, in a word, horrible.  With the notable exception of my cabin steward Richard and room service personnel, I found most of the staff to be rude and not very accommodating.  Many request were met with scorn, eye rolling or just outright refusal.  On my ten previous cruises I have never been treated this way.  It wasn't disrespectful, it just that simple requests were politely declined.  The waiters in both the Botticelli and Da Vinci dining rooms, at breakfast and at dinner treated requests such as asking for iced tea or lemonade or requesting something else from the kitchen as if granting it would come out of their pockets.  (We sat at table 130 in the Botticelli dining room for dinner and random places in Da Vinci for breakfast)  It seemed as if the staff was trained to politely decline requests for products that were included in our cruise so that guests would just stop asking.  Any request made for items costing additional money, such as a drink from the bar was immediately treated with the respect I am accustomed to receiving on cruise ships.  Even the design of the ship was inconvenient.  You could not take the elevator directly to the floor of the dining room.  You could however take it to the floor above the dining room and walk down, after passing through the shopping areas which i think was by design.  The final negative has to do with the last stop in Victoria, British Colombia.  We did not arrive there until 7pm and then we were only granted 4 hours there.  Having been there before I looked forward to again visiting the Empress hotel and Craigdarroch Castle but time did not permit on this trip.  In conclusion do take an Alaska cruise, just not on this cruise line.  I am going back to Royal Caribbean and Holland and will never cruise Princess again