The worst trip ever

Item: Royal Princess
Rating: 3.6
Author: VeryAngrCruiser

Royal Princess Cruise Review to Alaska - Gulf of Alaska

VeryAngrCruiser

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

3.6 out of 5

Verified Review

7 Night Voyage Of The Glaciers With Glacier Bay Northbound (Vancouver To Anchorage)

Sail date: August 10, 2024

Ship: Royal Princess

Cabin type: Balcony

Cabin number: E724

Traveled as: Family (older children)

Reviewed: 1 month ago

Review summary

The reservation was canceled by the onshore team by mistake. We misses the entire sightseeing on Canada trying to deal with this mess. Yet, they made us wait for 4 hours to embark at the port. Meanwhile they resold our mini suite and pit us in the back of the ship, which we hated. We did not have any choice as we were already in Canada. Cancellation was never notified us neither. What we got? $163 refund for a room. Nobody wants to talk to us to address the issue, pointing a finger to each other. It was by far the worst cruise ever. I called the credit card company but they daid that i should not have rejected a trip at the port,or should have agreed on the reimbursement but nobody really wanted to help on that piece. I would not recommend to anyone.

Embarkation

1 out of 5

They accidentally canceled our trip a day before the trip. We had to wait for 4 hours at the port to embark.

Ship experiences

Food and Dining

4 out of 5

Asked for a window seat to see the glacier and put us on the one where the view is blocked. That should have been highlight of the trip.

Onboard Activities

5 out of 5

Catered for older generation

Entertainment

5 out of 5

Catered for older generation

Service and Staff

5 out of 5

Ship staff were excellent. Onshore staff and management were the worst. They refer as an onshore ppl's error, but to me, as a customer, you are from the same company.

Ship Quality

4 out of 5

The room assigned had a clogged drain. It was the last room left.

Cabin / Stateroom

5 out of 5

We booked and paid for mini suite. They accidentally canceled our minisuite and downgraded at the port.