Horrible experience in every way. A ripoff.

Item: Royal Princess
Rating: 1.9
Author: Rhorty

Royal Princess Cruise Review to Alaska - Inside Passage

Rhorty

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 10

Overall rating:

1.9 out of 5

7 Night Inside Passage With Glacier Bay National Park (Seattle Roundtrip)

Sail date: May 27, 2023

Ship: Royal Princess

Cabin type: Suite

Cabin number: B207

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Worst vacation in my life. Expensive. Extremely poor customer service. Bad food, which, on a cruise, is unconscionable. Extremely slow or utterly non responsive customer service. The App, which is how we’re supposed to do everything (especially since no one answers the ohone

Embarkation

3 out of 5

Fine. But chaotic. No signs. No instructions how to proceed.

Ship experiences

Food and Dining

1 out of 5

The food is school lunch quality. The service is very slow (2-hours for orders at 3:00 pm??!!) and food arrives stone cold and tough. The App doesn’t work most of the time and no one answers if you call from the room.

Onboard Activities

2 out of 5

The fitness center is pretty good. Everything else that should work does not.

Service and Staff

1 out of 5

People are friendly, but the ship must be woefully understaffed. The service at bars is about one drink order per hour. Service for food orders is far slower. 2+ hours to get salad and a hamburger.

Ship Quality

1 out of 5

The upholstery is frayed and the foam in all the seat cushions is collapsing. It’s like a frat house.

Cabin / Stateroom

2 out of 5

Size is fine. Clean but for the carpet and the couch. They’re years past needing to be replaced.

Ship tip

SAVE YOUR MONEY!

Thumbs up

Ports of call

Seattle, Washington

3 out of 5

Juneau, Alaska

3 out of 5

Skagway, Alaska

3 out of 5

Cruise Glacier Bay

3 out of 5

Ketchikan, Alaska

3 out of 5

Victoria, British Columbia

1 out of 5

We would not know how this port is because Princess cancelled it due to speed restrictions. Instead of refunding 1/7 the cost of the cruise, they said “sorry for the inconvenience,” which is literally the least they could do. I will never choose Princess and have now made it my mission to warn as many people as possible never to waste their money on this total ripoff.

Thumbs Up 0

Disembarkation

2 out of 5

12 Comments

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