Bad food and service
Riviera Cruise Review to Europe - Mediterranean
12 Night Canals & Creations (Venice To Barcelona)
Sail date: May 16, 2017
Ship: Riviera
Cabin type: Balcony
Cabin number: 9143
Traveled as: Couple
Reviewed: 7 years ago
Review summary
1. We were very displeased with the concierge service. The concierge was not helpful at all. We felt that we paid for a service that was not really provided.
2. We were also very disappointed with the quality of food and service available in the Grand Dining Room. Breakfast and dinner service and food were the worst we have ever had on any cruise. Would not choose Oceania again for that reason alone. 3. The food and service in the specialty restaurants was much better but in my opinion, it fell short of spectacular and was not as advertised "the best cuisine at sea". 4. Lastly, the cruise line failed to confirm a specialty restaurant reservation for the night requested to celebrate my birthday. At 5PM on May 26, we returned to our state room and did not have a confirmation for the restaurant as we had requested on the first day of our cruise. After calling the concierge and reservation desk, we were provided accommodations in one of the specialty restaurants, not the one I requested originally. The restaurant was not prepared to acknowledge my birthday that evening and no special acknowledgement was made. We notified the ship of my birthday on several occasions before we sailed and at least twice during the cruise. 5. The ship has no customer service representative that is always available to resolve complaints and I fell that Oceania is a very inferior cruise line for that reason.Ship experiences
Food and Dining
Entertainment
Children's Programs
Service and Staff
Cabin / Stateroom
Ship tip
Expect no customer service. Very bad food in the Grand Dining room and buffet. Specialty restaurants have good service and food is okay but not worthy of being considered "the best cuisine at sea" as advertised by Oceania.