Riviera Cruise Review to Caribbean

Contributor Level: Third Mate

7+ cruises


Helpful Votes

4 out of 5

Limited services to start, then business as usual

Sail Date: February 22, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Cabin: 9056

Upon our arrival at the pier we discovered that the ship had been quarantined due to norovirus on the previous cruise.  The departure was on time but boarding was delayed, and services were limited for the first four days due to sanitizing procedure.  Once the CDC procedures were completed things returned to normal, especially the attitude of the staff who were considerably overworked.  The communication from the administration was non-existent as we got our information from other passengers.   The only explanation came on (about) the 7th day when a cocktail evening was announced--free drinks for 2 hours. It would have been helpful if we were better informed 

Cabin / Stateroom
Very well kept and most satisfactory
Embarkation and Disembarkation
Embarkation was hampered by the need to sanitize the ship. We were "bussed" to the Bayside mall but the whole operation did not go smoothly. Disembarkation seemed to be unusually crowded.
Ship Quality
Service and Staff
Food and Dining
Polo Grill was not up to the standards of the other venues. The service was abrupt and slow. Could be that it was the start of the cruise and sanitizing was taking place

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