Limited services to start, then business as usual

Riviera Cruise Review to Caribbean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

4 out of 5
Verified Review
Riviera

10 Night Island Paradise (Miami Roundtrip)

Sail date: February 22, 2016

Ship: Riviera

Cabin type: Balcony

Cabin number: 9056

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Upon our arrival at the pier we discovered that the ship had been quarantined due to norovirus on the previous cruise.  The departure was on time but boarding was delayed, and services were limited for the first four days due to sanitizing procedure.  Once the CDC procedures were completed things returned to normal, especially the attitude of the staff who were considerably overworked.  The communication from the administration was non-existent as we got our information from other passengers.   The only explanation came on (about) the 7th day when a cocktail evening was announced--free drinks for 2 hours. It would have been helpful if we were better informed 

Ship experiences

Food and Dining

5 out of 5
Polo Grill was not up to the standards of the other venues. The service was abrupt and slow. Could be that it was the start of the cruise and sanitizing was taking place

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Very well kept and most satisfactory

Ports of call

Miami, Florida

3 out of 5

Nassau, Bahamas

3 out of 5

San Juan, Puerto Rico

5 out of 5

Gustavia, St. Barthelemy

3 out of 5

St. John's, Antigua

3 out of 5

Castries, St. Lucia

3 out of 5

Philipsburg, St. Maarten

3 out of 5
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