Very enjoyable. I was impressed by the captain and his staff during our interactions. Some of the entertainment was average. Overall I would recommend the cruise and many of the excursions we took (whale watching, fishing, flight to a fjord, Denali).
Taking this adventure with friends and family made this trip extra special. I've been on several cruises with large groups and having just the 6 of us I really enjoyed quality time with them. I would recommend always traveling with 1 to 2 couples, I don't think I would enjoy this kind of adventure as much if others were not along to share with. Our stateroom attendant, Cristian did a fabulous job and took care of our needs, we really appreciate him. Franc and Elmer our My Time Dining table service team were fun, efficient, excellent service. We hated to say goodbye would have loved to stay in contact with these two guys they were great! Our excursion stops were breath taking, the terrain of Alaska . . . I had no idea of the beauty, I thought Tennessee was beautiful but when flying back home opening the plane window was shocking of the environment change. When planning my trip I generally purchase the alcohol package but I thought the price that Royal Caribbean charged was excessive and now having a soft drink package too, when does the charges stop? I would like to see less push of sales of items, i.e. Diamonds International, it was a bit of overkill. All and all our trip was fantastic and I don't think I would change a thing about Royal Caribbean stay.
ports good, ship a little dated. not happy with the stateroom. the
transfer to the airport was good. the train from Anchorage to
Seward was fabulous, it would have been nice to have more information about the train, like we would take the bus from Egan Ctr to the airport train terminal.
My wife and I thoroughly enjoyed this cruise. The ports were great and the cruise to Hubbard Glacier was one of the highlights of our trip. There was plenty to do on the ship. Lots of activities and good entertainment. The staff was very friendly and helpful. Perhaps the only negative is that the furniture in the stateroom was starting to get a bit worn. But, overall the trip was well worth it.
Overall we had a great time - in and off the ship. All of the staff were very nice and did a great job! Two things made the cruise feel 'cheap'; 1) when we got on the ship there were people pushing dinner packages for the 'non-free restaurants', beverage packages, and booking your next cruise etc - people have just traveled a long way and then are bombarded with all this.... 2) the focus/advertising throughout the cruise on shopping in and off the ship, including a booth set up with gold chain being sold by off spools/rolls! The formal night attire was not enforced in the restaurants so they didn't feel like the 'special evenings' as they should. TV in the room was not very good - lots of repeat shows and no movie channel as listed. The food in the Cascades restaurant was just OK, the food at the Windjammer buffet was better (especially the Indian food) and you have the advantage of a selection so you can find something good to eat! Had a good steak at the steakhouse restaurant. All of the restaurants listed were not actually open/on the ship - was a little confusing. The entertainment on the ship was just OK. The movie theater was small and there were several seats with no seats. The outdoor pool, golf and climbing wall were not options due to the weather. Our balcony room was nice. The length of time at each port was a good amount of time, unlike other cruises we have been on. There was 1 man working at the guest services desk that in our opinion did not speak English well enough for the position. Again, overall we had a great time and all of the staff did a great job!
With the exception of an impressionist that was so disrespectful towards our president that we walked out of his show, and one bad tour guide, this cruise was amazing! A special shout out to my servers - Jana and John for making my dining experience the best we have ever had on a cruise ship! Interesting stops and fun activities (like trivia games and name that song competitions). Overall a great experience!
Let's start with the ship. It was a smaller vessel, but don't let this fool you for an instant! There was tons to do and lots of people were enthusiastic about participating. They had a great program for kids and the buffet was really good... with 2 exceptions.
Now the food: The only "ding" I am giving RC is over the Cascades restaurant and the specialty restaurant Samba. Cascades: service is a ZERO. After waiting 40 minutes for a table, I waited 15 minutes before I had to ask for a drink menu. Our waiter, who was partnered with a bus person, was so busy catering to the table next to us that we saw him only to take our order...eventually. We resorted to asking the bus person for everything or just getting up and getting it ourselves. The food was miserable. Everything was overcooked horribly. What they did to that poor lobster to make it that rubbery is a mystery. Samba: supposedly a Brazilian steakhouse. I could not actually cut the lamb because it was hard. The pork was like dry thick cardboard. It was really seriously overcooked and miserable.
However, Giovanni' s more than made up for any shortcomings in food and service. EXCELLENT! Possibly the best pasta and best filet I have had in years. The Windjammer was a great place to eat and the hours were good for families.
The rooms were actually larger than I expected and the staff were very courteous and efficient. Anything we needed was promptly delivered.
Excursions: lots and lots of choices!
Seeing the Hubbard Glacier up close was most memorable. The small icebergs as well. The scenery during the Inside Passage was beautiful. The ports on this cruise all had their on unique character. Great way to see Alaska.
Our room attendant (Fernando Luna) was amazing and is the hardest working man on ship.
The female bartender in the Centrum bar was awesome. Always smiling, friendly and helpful.
The overall appearance of the ship was poor. Stained dining room chairs, missing and damaged floor thresholds, dated carpets and very disappointed in the 'artificial' foliage.
The disappointment came with our meals and the ships overall appearance.
The Windjammer food bars were always messy and spilled food on the counter tops. The food seemed repetitive and too many unlabeled items. Food should be detailed well for guests with food sensitivites. The salad section and fresh food selections were very small. It was also difficult to find seating with so many dirty dishes occupying so many tables. One of the biggest disappointments came when we sat in a differant area of Windjammer and realized that we could not hold a conversation because apparently the basketball courts are right above that section of the restaurant. Very poor design idea, would be shocked if there haven't been complaints about this before.
Evening dining started out well the first two evenings but became very upsetting the remaining evenings when our waiters while friendly and polite, seemed overwhelmed and our service became poor. Empty water glasses, delayed appetizers, missing waiters, entrees delivered to the table before our dirty appetizer plates were removed and empty wine glasses. Really not what we've come to expect from Royal Carribean.
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