Cruise destination amazing, boat - not so much

Radiance of the Seas Cruise Review to Alaska - Gulf of Alaska


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 5

Overall Rating:

4.0 out of 5
Verified Review
7 Night Alaska Hubbard Glacier Southbound (Seward To Vancouver)
Sail Date: August 19, 2016
Ship: Radiance of the Seas
Cabin Type: Balcony
Cabin Number: 9544
Traveled As: Family (older children)
Reviewed: 1 year ago

The ports and excursions are once in a lifetime and beautiful scenery.  However, Radiance of the Seas was a huge disappointment.  the boat never has a day off and cleanliness suffers.  Passengers depart by 9AM and new passengers can board at 10:30AM.  Although people clean the rooms/bathrooms/etc, it is always a "hasty" cleaning and the rooms/bathrooms smell.  Even though they replaced the carpeting last year.  

 

Food was terrible....experienced cruisers complained.  Even met people buying food at port and "sneaking" on board for a sick friend.  Service on boat was friendly and helpful.... except for Guest Services.  Conflicting info from various guest service agents and unorganized/unhelpful people.  More help from room attendants and waiters than guest services....recommend bypassing them when you can.

 

Entertainment was sketchy.  If you attend an event LATE by 5 minutes - you can't participate.  Really?  Need a new cruise director.

Food and Dining

1 out of 5
Horrible food. Experienced cruisers said this was the worst. Avoided the dining room and ate at buffet or Specialty dining (good). Very disappointed by food.

Onboard Activities

1 out of 5
Once and done - rock climbing. Events - if you are late 5 minutes, you are NOT allowed to participate....Bingo. Need a new cruise director. Never thought I would be bored on a cruise. Kid didn't like the Adventures Ocean program. Destination/Ports were the best part of cruise.

Entertainment

1 out of 5
Bored on the boat. Walked around to find things to do and was 5 minutes late..... couldn't participate. Really? Lousy events and need a new cruise director....

Children's Programs

1 out of 5
Our 9 year didn't like the program. Spent most evenings in the room....babysitting since he didn't like the kids program. What a waste.

Service and Staff

5 out of 5
Everyone was amazing - room attendants, waiters/servers....except for Guest Services!! Guest Services and Entertainment directors were the worst!!!

Ship Quality

1 out of 5
Gross, gross, gross..... passengers depart at 9AM and new passengers board at 10:30AM same day. Rooms never get "really cleaned"....and bathrooms/rooms SMELL. Thank goodness for balcony and airing our room out each day.

Cabin / Stateroom

1 out of 5
and 9542. Cabin room and bathroom smells. Bed pillows and linens...sketchy. Room attendant was amazingly helpful and did his best. But with only 1 1/2 hour room turnovers between cruises, the rooms/bathrooms never get a thorough cleaning. I now understand why people get sick on cruises.
5 out of 5
Best views are from your room balcony. Trying to find a "spot" in general areas was crazy.
5 out of 5
Must see the glacier. Helicopter sled dog is fantastic. Also rafting down river past Mendenhall glacier was awe inspiring. Heard minimal whale sighting in Juneau this trip.
3 out of 5
Wilderness tour - OK. Kayak tour was good. major tourist shopping available though.
5 out of 5
Best whale watching; feeding in coves among seals and otters. Beautiful. Take smaller excursions - boats go closer to shore and whales. Don't do the cruise excursion - large boat and crowded.
5 out of 5
Loved the excursions. Peddle Boating, kayaking, and zip lining were hits.
5 out of 5
beautiful.... just sit and watch the scenery. Freshest air you will ever breathe.
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