Griffith Family travel to Australia and NZ

Item: Radiance of the Seas
Rating: 5
Author: kevgriffith

Radiance of the Seas Cruise Review to South Pacific - Australia

kevgriffith

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 17

Overall rating:

5 out of 5

16 Night Australia & New Zealand (Sydney To Perth)

Sail date: November 01, 2015

Ship: Radiance of the Seas

Cabin type: Balcony

Cabin number: 9598

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

This was our first cruise with Royal Caribbean and our first time to Australia and New Zealand. We were very impressed by the customer service, the fun activities and the cleanliness of the ship. We would like to thank Royal Caribbean for the exceptional performance during this cruise.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Our stateroom was always cleaned to our satisfaction by Fahzul. He was very friendly and accommodating. We went above and beyond to ensure we were happy with both of our staterooms.

Ports of call

Sydney, Australia

5 out of 5

Wellington, New Zealand

5 out of 5

Akaroa, New Zealand

5 out of 5

Port Chalmers (Dunedin), New Zealand

5 out of 5

Cruise Dusky Sound

5 out of 5

Cruise Doubtful Sound

5 out of 5

Cruise Milford Sound

5 out of 5

Melbourne, Australia

5 out of 5

Adelaide, Australia

1 out of 5

We booked the McLaren Vale experience for my wife and I in Adelaide. I was told by the guest services staff that I would have to pay for an adult ticket of $189 for my child who is 4 years old. I was not presented with an alternative but I wanted to take my wife on the highly recommended tour. I paid the fee of $189 for my son who is four years old to accompany us on the tour. The tour was great for two adults but NOTHING was offered for kids. So I did not understand why I was told I had to pay an adult fee of $189 for my son during a wine experience. It is not like I received an extra wine glass for tasting during the tour. I feel I was mislead when booking the excursion and was forced to pay for an adult ticket with no consideration of the type of excursion I was booking.

Thumbs Up 4

Esperance, Australia

5 out of 5

Fremantle (Perth), Australia

5 out of 5

2 Comments

DubaiDolly 5 years ago

We have just returned from the same cruise and were disappointed in the whole RCI experience. We are Platium Crown & Anchor frequent RCI customers and without exception this was the worst cruise we have experienced. We solely put this down to the lack of leadership by the senior technical and hotel managers.

Before we boarded in Sydney we received an email informing us that the ship would be sanitised as there had been an outbreak of Norovirus on the previous cruise.

However 3 days into our cruise the passengers no longer had access to self service food and beverage and it was very apparent that Norovirus issue had returned and this was quietly confirmed by the staff. Our issue was that it was never officially confirmed by the Captain or Hotel Manager leading to a degree of complacency amongst some of the passengers

regarding hygiene protocols.

Every single crew member on the ship was mobilised to help. This was noticed in both The Windjammer & Park Cafe where staff such as Junior officers, entertainment and activity staff were drafted into assist in the distribution of food and beverages causing long queues of passengers at both outlets. These were duties that were done on top of their normal working hours which led to staff being fatigued and dispondant

There was definitely a shortage of crew and the extra work load led to a lack of attention to detail and service delivery.

The crew did their best but were let down by their management.

Thumbs Up 0

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Griffith Family travel to Australia and NZ

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Ship experiences

Ports of call

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