Griffith Family travel to Australia and NZ
Radiance of the Seas Cruise Review to South Pacific - Australia
16 Night Australia & New Zealand (Sydney To Perth)
Sail date: November 01, 2015
Ship: Radiance of the Seas
Cabin type: Balcony
Cabin number: 9598
Traveled as: Family (young children)
Reviewed: 9 years ago
Review summary
This was our first cruise with Royal Caribbean and our first time to Australia and New Zealand. We were very impressed by the customer service, the fun activities and the cleanliness of the ship. We would like to thank Royal Caribbean for the exceptional performance during this cruise.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Port Chalmers (Dunedin), New Zealand
2 Comments
Ewoodspark 9 years ago
not sure what a McLaren Vale experience actually is, but an alternative to paying $189 for a four year old is either not to go at all or look for an alternative tour operator.As it was your first cruise, maybe you were not aware of alternatives to the cruise line whose prices can be pretty high to say the least. They work on the principle of fear hoping that most passengers will book with the ship's tour rather than risking a private operator.
DubaiDolly 9 years ago
We have just returned from the same cruise and were disappointed in the whole RCI experience. We are Platium Crown & Anchor frequent RCI customers and without exception this was the worst cruise we have experienced. We solely put this down to the lack of leadership by the senior technical and hotel managers.
Before we boarded in Sydney we received an email informing us that the ship would be sanitised as there had been an outbreak of Norovirus on the previous cruise.
However 3 days into our cruise the passengers no longer had access to self service food and beverage and it was very apparent that Norovirus issue had returned and this was quietly confirmed by the staff. Our issue was that it was never officially confirmed by the Captain or Hotel Manager leading to a degree of complacency amongst some of the passengers
regarding hygiene protocols.
Every single crew member on the ship was mobilised to help. This was noticed in both The Windjammer & Park Cafe where staff such as Junior officers, entertainment and activity staff were drafted into assist in the distribution of food and beverages causing long queues of passengers at both outlets. These were duties that were done on top of their normal working hours which led to staff being fatigued and dispondant
There was definitely a shortage of crew and the extra work load led to a lack of attention to detail and service delivery.
The crew did their best but were let down by their management.