Far below expectation
Quantum of the Seas Cruise Review to Other (Asia/Africa/Middle East)
Sail Date: June 15, 2015
Cabin Type: Balcony
Cabin Number: 9520
Traveled As: Couple
Reviewed: 2 years ago
The ship itself is beautiful but the service was horrible. Waiting time of 30 minutes in the restaurant without any action towards us. Only after calling the supervisor, she served us and it was good. No drinks offered around the pool, only self service at the bar with one bar tender only - you may imagine the waiting time. At 9 p.m. all 3 bars on deck 14 closed - at 30° C sitting outside was not possible due to films shown instead of serving drinks and offering music.
Most of the musicians seem to have left the ship latest in Singapore - very poor live music, nothing in the pool area.
To get a reservation in the Grand was impossible during 9 days. The official dress code here is formal, but most of the guest (mainly chinese) where sitting there in tank top and flip flops. In the other restaurants used tables have not been cleaned up so we were sitting surrounded by empty dirty tables.
And at the end, the disembarkation was a big mass - due to a delay in arrival we had to leave the ship all together resulting in 2 1/2 hours standing and slow walking into the terminal, which is not at all suitable for this size of ships.The reason for this disembarkation was a big party with RCL officials and chinese state officials to celebrate to arrival of the ship at its new home.
This was our first RCL experience……… after 5 trips with NCL. I think NCL did regain us as customer, because such a mass we never experienced there.
Food and Dining
Service and Staff
Cabin / Stateroom
this reservation making for everything is not what we are looking for - I am not on a business trip and I have to follow an agenda the whole year - do not like that during holiday.