Beautiful Ship, but worst experience ever

Quantum of the Seas Cruise Review to Other (Asia/Africa/Middle East)


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 4

Overall Rating:

1.0 out of 5
9 Night Exotic Asia (Singapore To Shanghai)
Sail Date: June 15, 2015
Ship: Quantum of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 1 year ago

absolutely beautiful ship.  Truly horrible experience with staff.  No one can help on any issue.  Even to get a replacement bar of soap, the room steward told me "to use less"...  Dining experience is awful.  Lines, lines and more lines - with reservations.  No ice, no dessert, missing waitresses who never come back...  Menu mostly the same no matter what restaurant you choose.  The headliner show Mama Mia had exited the ship prior to the sailing without a replacement.  RCCL cheated us out of our shipboard credits again (same thing happened last year on a South American cruise).  I showed an email confirmation of the perks to the desk personnel, they said they could not help.  They never helped on anything, and didn't correct the extra billings on the statement.  Life is too short for such nonsense.  After forty some cruises, and being a Diamond member for the past decade, it's goodbye to RCCL, even though the ship is so beautiful, but the staff are truly non-caring.  I'd rather stay home.  I'd rather give the ten grand to the zoo, at least those monkeys smile.

 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Well designed cabin, but Room Steward was the worst ever. Non-responsive, no service, not helpful. When asked for a replacement bar of soap he told me he didn't have any and that I should "use less"...

Ship Tip

Tip: Go on a different Cruise Line unless you like standing in line with 5,000 people every day...

5 out of 5
Beautiful city
5 out of 5
1 out of 5
3 out of 5
No shore excursions offered. A line of over 2500 people waiting in the rain for a Taxi...
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