Quantum of the Seas Cruise Review to Other (Asia/Africa/Middle East)

Experience
7+ cruises

Review
1

Helpful Votes
3

1 out of 5

Beautiful Ship, but worst experience ever

Sail Date: June 15, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

absolutely beautiful ship.  Truly horrible experience with staff.  No one can help on any issue.  Even to get a replacement bar of soap, the room steward told me "to use less"...  Dining experience is awful.  Lines, lines and more lines - with reservations.  No ice, no dessert, missing waitresses who never come back...  Menu mostly the same no matter what restaurant you choose.  The headliner show Mama Mia had exited the ship prior to the sailing without a replacement.  RCCL cheated us out of our shipboard credits again (same thing happened last year on a South American cruise).  I showed an email confirmation of the perks to the desk personnel, they said they could not help.  They never helped on anything, and didn't correct the extra billings on the statement.  Life is too short for such nonsense.  After forty some cruises, and being a Diamond member for the past decade, it's goodbye to RCCL, even though the ship is so beautiful, but the staff are truly non-caring.  I'd rather stay home.  I'd rather give the ten grand to the zoo, at least those monkeys smile.

 

Food and Dining
Service and Staff
Entertainment
Onboard Activities
Destinations and Excursions
Ship Quality
Embarkation and Disembarkation
truly awful and disorganized
Cabin / Stateroom
Well designed cabin, but Room Steward was the worst ever. Non-responsive, no service, not helpful. When asked for a replacement bar of soap he told me he didn't have any and that I should "use less"...
Singapore
Beautiful city
Phu My (Ho Chi Minh City), Vietnam
Hong Kong
Xiamen, China
Shanghai, China
No shore excursions offered. A line of over 2500 people waiting in the rain for a Taxi...

Tip

Tip: Go on a different Cruise Line unless you like standing in line with 5,000 people every day...



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