Great stops. Terrible Service

Item: Norwegian Sun
Rating: 3.1
Author: Joseph12345

Norwegian Sun Cruise Review to Alaska - Gulf of Alaska

Joseph12345

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 23

Overall rating:

3.1 out of 5

Verified Review

7 Night Alaska Sawyer Glacier Southbound (Seward To Vancouver)

Sail date: September 04, 2017

Ship: Norwegian Sun

Cabin type: Inside

Cabin number: 9713

Traveled as: Couple

Reviewed: 7 years ago

Review summary

great stops. mediocre food. bad service. alaska is great and worth visiting but pick a different operator with a similar itinerary. I do not recommend going on Norwegian because if anything is messed up, they will not help you.

Embarkation

5 out of 5

Easy and uncomplicated.

Ship experiences

Food and Dining

3 out of 5

Buffet was tired and not much variation. Some of the specialty restaurants were good but the brazilian steakhouse was inedible.

Onboard Activities

3 out of 5

Would have liked heated pools

Entertainment

2 out of 5

Bad shows.

Children's Programs

No kids

Service and Staff

1 out of 5

I had a terrible smell in my bathroom. After 4 days of them "fixing it" and calling my wife and I liars and that there was no smell (smelled like days old urine), we just had to give up on trying to get it fixed and they didn't offer any kind of room change or anything else to make it up to us.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

smell in bathroom terrible.