Great except for the Lifeguard who apparently didn't like US Americans or non Spanish speaking people.

Item: Norwegian Star
Rating: 4.9
Author: rovenav

Norwegian Star Cruise Review to Panama Canal, Central America

rovenav

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 7

Overall rating:

4.9 out of 5

Verified Review

14 Night Panama Canal Westbound (Miami To Los Angeles)

Sail date: January 18, 2019

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 9506

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

Everything was great except for the Lifeguard Manu from Agentina, he was miserable and I went swimming most mornings and throughout the day and whenever Manu was there his attitude was aweful. It's no fun looking at a miserable face while I'm enjoying a swim. I think he disliked Americans USA unless one spoke Spanish.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Teppanyaki

4 out of 5

Teppanyaki was outstanding.The menu asked about "Exotic Fruit" and we did order it but all it was was breakfast "melon", nothing special.

Onboard Activities

5 out of 5

Pool, fitness center, evening shows in the theater.

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

One of the Lifeguards was terrible, Manuel from Argentina. He clearly had his favorites and I think he disliked USA residents. He was friendly to Italian and Spanish speaking cruisers but never smiled at the USA ones. During my 14 days he was so negative, never smiled and when I told him he should smile more it just got worse. My parents, who are 80yrs. young, said too they noticed how miserable he was toward them. never a smile. Other than the Lifeguard the other service personnel were great! Pavlov was the other lifeguard and he was great.

Ship Quality

5 out of 5

Areas were clean and maintained.

Cabin / Stateroom

5 out of 5

Ship tip

Let customer service know if something is not ok, they will fix it.

Thumbs up

Ports of call

Miami, Florida

5 out of 5

Cartagena, Colombia

5 out of 5

Panama Canal Transit

5 out of 5

Puntarenas, Costa Rica

5 out of 5

Puerto Corinto, Nicaragua

5 out of 5

Puerto Quetzal, Guatemala

1 out of 5

Wish the boat had told cruisers that there is a shuttle to the real terminal because we found out afterwards that the port dock had been damaged and we parked at a remote site which looked very sketchy. I would have enjoyed taking the shuttle to the official port area.

Thumbs Up 1

Acapulco, Mexico

5 out of 5

Cabo San Lucas, Mexico

5 out of 5

San Pedro (Los Angeles), California

5 out of 5

Disembarkation

5 out of 5

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