Great cruise but terrible issues with administration of program

Norwegian Spirit Cruise Review to Hawaii

Cruises: 4-6 cruises
Reviews: 3
Helpful Votes: 40

Overall rating:

4.4 out of 5
Verified Review
Norwegian Spirit

16 Night Alaska & Hawaii (Vancouver To Honolulu)

Sail date: October 03, 2022

Ship: Norwegian Spirit

Cabin type: Balcony

Cabin number: 9632

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The cruise itself was great but did not follow through with what was promised. I spent months trying to contact an agent through phone and email. Many voicemails and emails had no returns. On board credit did not exists as promised. Paid Gratuits we’re not paid. I had to pay twice for them. Next will be cash rebate. I will assume that it will also be a problem. Cruise Next credits were not applied properly. Transfers did not exist nor was I not provided an allowance. On and on needless to say but I am done with and Cruise Next and I will discourage anyone from this misinformation and lack of communication.

Embarkation

5 out of 5
Easy on

Ship experiences

Food and Dining

3 out of 5
Food was not hot.

Onboard Activities

5 out of 5
Because the ship is small it does not have many activities available. Mostly pool and hot tubs. Rear pool and hot tub were adult only which is great.

Entertainment

3 out of 5
Last five days were without major entertainment.

Children's Programs

Not children

Service and Staff

5 out of 5
We had a great experience with this crew

Ship Quality

5 out of 5
Everything was clean. A couple of the eating places seem to be hidden.

Cabin / Stateroom

5 out of 5
Great cabin. Balcony seemed small.

Ship tip

Small ship sailing is great.

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5
Came one day early. Did not do an excursion.

Ketchikan, Alaska

5 out of 5
Good port to visit.

Juneau, Alaska

5 out of 5
Did not do excursion.

Cruise Glacier Bay

5 out of 5
Great view.

Skagway, Alaska

3 out of 5
Disappointed but understand.

Icy Strait Point (Hoonah), Alaska

5 out of 5

Lahaina, Maui

5 out of 5
Would like to have had more time here

Hilo, Hawaii

5 out of 5
Would like to have more time here

Nawiliwili, Kauai

1 out of 5
Not much to do at the his site. Do not understand why there was an overnight here

Honolulu, Oahu

5 out of 5

Disembarkation

5 out of 5
Great disembarkation no issues
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6 Comments

Cruisers4Lyfe     3 months ago

Thanks for sharing

Gwbigdog    2 years ago

Thanks for sharing your cruise

javawoody    2 years ago

Thanks for sharing

WhippetMum    2 years ago

Thanks for your feedback

bubbles60    2 years ago

Looks like a wonderful itinerary.

AuntPinkie    2 years ago

Appreciate your feedback. Glad you mostly enjoyed your cruise in spite of the “clerical” situation.

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