Norwegian Spirit Cruise Review to Europe - Mediterranean

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
3

3 out of 5

Norwegian cruise was lacking

Sail Date: November 14, 2014

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

There was a lot about this cruise to recommend it. Primarily from a customer service point. As this was a birthday cruise for myself the hotel director Tony found out about it and went out of his way to make it special. He understood customer service and managed his employees with a graceful touch. Unfortunately the food on this cruise is terrible. I am someone who does not generally care about the food and I found it severly lacking. As someone with Celiac disease I found my options non existent. The staff was very poorly educated about how to handle this and they were not willing to special order anything. I had to preorder my meals in the dining room the day before. As I am on vacation I do not want a schedule of any kind.  The entertainment was definitely geared towards an older crowd. There was not that much to do especially on sea days.  There was a new bartender, Johann who was excellent. He went far beyond in his quest for customer service. He cultivated a strong following but apparently this was a problem with the existing staff and then they made it the customer problem by not waiting on you. Extremely unprofessional. The itinerary was good but everyone was surprised with an extra sea day right at the beginning. We left port in Venice at 1:00 am and it showed that day and the next one a sea day. Somehow everyone didn't know we left port at 1:00 am and were at sea 2 more full days.this was key as well because it put us in Rome on a Sunday, which means a lot of the Vatican, etc... Is closed.  I have done several cruises with Royal Carribean and feel they do a better job in the same area. If not for Tony and Johann's excellent customer service I would be left with an overall bad review

Ship Quality
NCL Spirit needs refurbishing
Food and Dining
terrible food, no options for Celiacs
Cabin / Stateroom
Service and Staff
tony and Johann were amazing. However some staff were very unprofessional
Entertainment
not much to do
Onboard Activities
lacking variety
Destinations and Excursions
Venice, Italy
Piraeus (Athens), Greece
Acropolis underwhelms. Protests had most of Athens closed down
Kusadasi (Ephesus), Turkey
ephesus is a must see
Istanbul, Turkey
very interesting city
Mykonos, Greece
beautiful as expected but in November ig is closed down with nothing to do
Naples, Italy
jumping off point for other places. Took a water ferry to Capri. In November they don't run to Poiistana
Civitavecchia (Rome), Italy
port for Rome. Not much there
Livorno (Florence & Pisa), Italy
port for Pisa, Florence, cinque de terre
Toulon, France
typical french Rivera town
Barcelona, Spain
barcelona is just an interesting place with so many different things to do


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