great ports, terrible public relations/ honest advertising

Norwegian Pearl Cruise Review to Europe - Northern Europe

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 34

Overall rating:

3.1 out of 5
Verified Review
Norwegian Pearl

14 Night European Jewels (Amsterdam Roundtrip)

Sail date: May 11, 2019

Ship: Norwegian Pearl

Cabin type: Oceanview

Cabin number: 5028

Traveled as: Couple

Reviewed: 1 year ago

Review summary

We are platinum on Princess, Celebrity etc and without changes/improvements would not sail with you again. Please call me if you require more feedback.Having to request special treatment to disembark early was foolish on your part. As a pediatrician, I understand the risk of Noravirus on a ship. If an officer had come to the waiting room where 2,000 passengers sat fro four hours in the heat and explained the safety needs, everyone would have understood and accepted the delay. As it was, it seemed like incompetence.

Embarkation

1 out of 5
NO ONE to help with luggage, NO ONE to explain the six hour delay in sweltering heat. This gets zero stars

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

1 out of 5
Smallest outside cabin ever. Fold-down bunk (unnecessary and not requested) made the cabin even smaller

Ship tip

Don't

Ports of call

Amsterdam, Netherlands

5 out of 5
Stayed her three nights prior to sailing - great city

NEWHAVEN HARBOUR (EDINBURGH), SCOTLAND

4 out of 5

Invergordon (Inverness & Loch Ness), Scotland

4 out of 5

Bergen, Norway

4 out of 5

Flaam, Norway

4 out of 5

Hellesylt, Norway

5 out of 5

Geiranger, Norway

5 out of 5

Belfast, Northern Ireland

3 out of 5

Dublin, Ireland

1 out of 5
The original brochure lists two days in Dublin. Our friends and I booked our own excursion for the second nonexistent day - we left port at one AM!!!- and lost our trip and money

Le Havre (Paris), France

4 out of 5

Tilbury (London), England

1 out of 5
London on our own - told one hour busride each way. Two and a half hours each way and re the driver, should NEVER expect less. Had lunch in London and got back on the bus with NO time to wander

Zeebrugge (Bruges), Belgium

5 out of 5

Disembarkation

2 out of 5
Told our luggage would not be offloaded until 9:00 when we had a flight at 10:40. Had to beg for luggage tags to allow us off in time and this was a break from usual policy. You disembark by class of stateroom or deck and not by time of departing flight. That is insulting and nuts
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