Internet Offer is Fraud

Item: Norwegian Pearl
Rating: 2
Author: garyinfante

Norwegian Pearl Cruise Review to Alaska - Inside Passage

garyinfante

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 8

Overall rating:

2 out of 5

Verified Review

7 Night Alaska Glacier Bay (Seattle Roundtrip)

Sail date: July 10, 2016

Ship: Norwegian Pearl

Cabin type: Oceanview

Cabin number: 5016

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Internet was non existent and the offer for it was fraud. No effort whatsoever from on board staff to correct the situation. Provided the customer service staff the opportunity to correct a bad situation and they did not care. Food was average, at best. Entertainment was good, especially Tim, the comedian.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Internet was non existent and the offer for it was fraud. No effort whatsoever from on board staff to correct the situation.

Thumbs up

Ports of call

Seattle, Washington

3 out of 5

Juneau, Alaska

3 out of 5

Skagway, Alaska

3 out of 5

Cruise Glacier Bay

5 out of 5

Ketchikan, Alaska

3 out of 5

Victoria, British Columbia

3 out of 5

9 Comments

ikefkitten 8 years ago

Pearl is scheduled to go into drydock mid next year. so maybe that's when they will get their Wi-Fi upgrade. internet is a bit pricey if I remember correctly.

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ChristinaZ1 8 years ago

We were on the Dawn in April and the Internet was great!

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chiAngel 8 years ago

If internet is important to you, u should do some research about NCL. They have the slowest internet service. Worst then dial-up. They are supposed to upgrade their internet service by end of July but it hasn't happen yet. I'm afraid it will disappoint some of u.

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MrChocoholic 8 years ago

Gosh, I wonder what you ate that was so...bad to average? Honestly, what are you, a hot dog and burger kind of guy? Or did you have difficult with your cream cheese on a cucumber wafer, like I did? I bet you stayed away from the Indian food on that ship, which was the BEST! Come on, tell us what you didn't like...

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ChristinaZ1 8 years ago

Lol I spend plenty of time with my family....my kids are home schooled. I have zero complaints having to be online a few hours a day while on vacation. My family has zero complaints as guess what pays for all of our vacations and our bills? So perhaps mind your own business before you start judging.

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hawkey33 8 years ago

I have owned a business for 25 years, if you NEED wifi , fire your staff! I own a 7 day a week 24 hr a day operation, I am very involved in the day to day operations. If you can't take a weeks vacation and not be interrupted something is badly wrong. Find a way to spend quality time with your family, not your staff! Good luck

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mustang06 8 years ago

I got sick of Tim going out and picking people out it got to be old just tell jokes Tim

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MrsOneal 8 years ago

Considering how many people use the wifi and that you are in the middle of an ocean the reception of course will be spotty.

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ChristinaZ1 8 years ago

Yikes I hope the get it fixed as I own my own business and have to be online every morning before breakfast for a few hours. Thanks for the info!

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