Norwegian Pearl Cruise Review to Alaska - Inside Passage

Contributor Level: Third Mate

2-3 cruises


Helpful Votes

2 out of 5

NCL Is Short On the Essentials

Sail Date: September 14, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Oceanview

NCL Pearl is not designed for comfort nor usability.  Staterooms are very small - bed entry blocked by furniture - bathroom very small and darn near impossible to use commode if tall or robust.  Window curtains not properly attached. TV to small to enjoy. Hot water control in shower could be improved to prevent injury from hot water.  Bedside wall lamps could be replaced with small table lamps. Only one bedside stand was provided (steward found another for us).  Deck 13 (Observation area) lacks comfortable lounge chairs (chairs with holes to sit in are very uncomfortable and lack proper support. Some attention to wall coverings (found in forward wall below window material not attached and fasteners lying on floor.  Garden Cafe severely hinders seating of guests and operation of service employees.  At peak eating times getting to and from this area is complete chaos and prone to dangerous conditions especially with older guests and children as well as service personnel. Food lacks variety and shows a trend to favor one ethnic group.  Stir fry would be nice. Blue Lagoon should be removed or changed.  Food lacks attention (Fish and Chips should not be a hand full of french fries and one piece of fish overcooked and dry along with untasty cold slaw and other entrees ordered by our guests.  Our compliments to NCL's staff.  At all levels service and attention to guests needs and comfort was their goals especially our room steward and those at the Garden Cafe.  The nightly entertainment was a disappointing part of our cruise and to others we talked to.  To sell  lottery tickets during these nightly gatherings should have not happened and lacks professional standards.  We have compared NCL to two previous cruises on Celebrity Ships.  Lastly - NCL's program on life jackets was lacking content and importance.  Visual aids could have added much more needed information.

Ship Quality
Stairs in the theater are dangerous at night expecially for handicapped and elderly .
Food and Dining
Content and variety would be welcomed by quests
Service and Staff
Could be improved and should be an item of interest at corporate level.
Children's Programs Did not view
Onboard Activities
Could be improved with some arts/craft and movies of interest
Destinations and Excursions
Trip to Glacier Bay was a highlight we enjoyed
Seattle, Washington
Departure routine could be improved. Taking a group number and sitting to load is not enjoyed.
Juneau, Alaska
Skagway, Alaska
Cruise Glacier Bay
Take pictures and enjoy what God has provided
Ketchikan, Alaska
Victoria, British Columbia


"Variety in "free dining" and "Speciality Dining" is a great idea.

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