poor service in the free style rooms

Norwegian Pearl Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 10

Overall rating:

3 out of 5
Verified Review
Norwegian Pearl

7 Night Alaska Glacier Bay (Seattle Roundtrip)

Sail date: September 07, 2014

Ship: Norwegian Pearl

Cabin type: Balcony

Cabin number: 8020

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

The Alaska adventure you cannot go wrong....However I did not care for the lack of service we received on the Norwegian Pearl. With the free style dining the service was not very good. We had to ask for water and refills each night. One night we ordered iced tea and waited 30 minutes for the tea and had to ask for refills of that as well. In each free style room it was the same each night. There is no accountability with the service on board. It was the inside passage an date we needed not the pearl per say. I have not had good experiences with Norwegian an will not use them again . I have used   for 20yrs and have had great service with our travel agent Thomas.

Ship experiences

Food and Dining

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

the blue lagoon was open 24hrs and that was great for coffee

Ports of call

Seattle, Washington

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Cruise Glacier Bay

5 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

3 out of 5
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