First and Last Cruise with NCL

Norwegian Joy Cruise Review

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 35

Overall rating:

3.6 out of 5
Norwegian Joy

15 Night Panama Canal - Eastbound (Los Angeles To Miami)

Sail date: January 06, 2023

Ship: Norwegian Joy

Cabin type: Balcony

Cabin number: 13732

Traveled as: Singles/Friends

Reviewed: 1 year ago

Review summary

The cruise itself was very enjoyable combined with excellent food and activities/entertainment however that said the pure GREED and lack of customer service when issues arose lead me to NEVER want to book with NCL again

Embarkation

3 out of 5
Excitingly Chaotic but they get you on the ship…

Ship experiences

Food and Dining

4 out of 5
Excellent drinks package with high quality cocktails. The complimentary food is excellent if you choose correctly with after noon tea in the observation lounge a highlight. Food in the buffet somewhat cold and lacking taste, and the deserts all taste the same BUTTER CREAM anyone?

Onboard Activities

4 out of 5
The shows were of very high quality but bingo and the casino a complete rip off. Please stay away from the Spa area and Doctor Vlad the Implaler…you have been warned!

Entertainment

4 out of 5
Really liked Elements and Comedians, DJs were rubbish and my childhood mixed tape would have been better!

Service and Staff

1 out of 5
General staff ie restaurant, rooms and drinks superb. Management (grey suits) and customer services staff abysmal SACK THEM ALL!

Ship Quality

4 out of 5
Lovely ship but pools could have been bigger, couldn’t swing a shark in them…

Cabin / Stateroom

4 out of 5
Don’t know how four people could fit in this but I was ok…

Ship tip

Never…Ever wander into the spa or use their services. You’ll be down the price of a second cruise if you do…and if asked for a consultation with Dr Vlad…just say OK then swiftly Run Away!

Ports of call

Cabo San Lucas, Mexico

4 out of 5
Nice place but water was cold…my snorkel excursion was cancelled so didn’t mind too much…some beautiful beaches…

Puerto Quetzal, Guatemala

4 out of 5
Volcano erupted great excursion paid for by that alone, but the animals in the safari didn’t look the best nor did the poor population, I kind of felt guilty in my air conditioned coach seeing how the other half live…

Panama Canal Transit

4 out of 5
Fascinating to see such a spectacular feat of engineering, convinced me to start building that garden shed I’ve put off for the last 10 years, now to borrow the next door neighbours drill set…

Puerto Vallarta, Mexico

5 out of 5
Really liked this place, even got a picture of the prison. The traditional dances looked liked they’d seen better days but hey one claps along…:-)

Cartagena, Colombia

3 out of 5

Miami, Florida

5 out of 5
Love Miami :-)

Panama City, Panama

2 out of 5
Boring but nice…

Disembarkation

5 out of 5
Excellent disembarkation …
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6 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing

Gwbigdog    1 year ago

Thanks for sharing your cruise

AuntPinkie    1 year ago

Appreciate your feedback. Glad you enjoyed your your canal transit. Sorry you didn’t enjoy customer service.

envy1219    1 year ago

Thank you for sharing.

javawoody    1 year ago

Appreciate your view

enjoyurdaysmile    1 year ago

I have cruise with Norwegian a lot I have not and I have not been on the joy. I'm sorry that your food was cold but normally they're supposed to rotate the food and a certain at a certain time and bring hot food

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