NCL - How you have fallen
Norwegian Joy Cruise Review to Mexico
7 Night Mexican Riviera (Los Angeles Roundtrip)
Sail date: December 22, 2019
Ship: Norwegian Joy
Cabin type: Balcony
Cabin number: 10310
Traveled as: Large Group
Reviewed: 4 years ago
Review summary
NCL is not what it used to be. The Joy is a big reason. Where is the Norwegian I used to love? As a long time NCL customer I had a number of issues with this ship and changes NCL has made. We were given a 50 pictures for 500 dollars deal which is way more expensive than in the past but we also knew we were getting a 30% discount so we thought 350 is not too bad. So after spending 2 hours to pick out the 50 we liked best they told us we could not use our picture rewards program on this deal. We walked away - NCL lost 350 dollars and we lost our pictures. Who wins on this? Also - Their Cruise Next staff are about as aggressive as they come. 5 times I said I only wanted to spend 150 dollars for a 250 credit on my next cruise. They pushed so hard they were practically calling me stupid and even falsely told me I cannot buy a single 250 credit. I was so frustrated I stopped working with the first sales rep and moved to another. And the new one used the same aggressive tactics. Finally, We noticed our balcony and the dinner tables much more compact and tight. As if NCL wanted to save money by shrinking the non-income providing areas. And there is a fee for many activities that used to be free. And those fees are very high. Where have you gone NCL? I want you back!Embarkation
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NCL has fallen....
Ports of call
San Pedro (Los Angeles), California