Disappointed, the promised buy one airfare, get on free did not happened. The cruise was only a fair experience.

Item: Norwegian Jewel
Rating: 3.1
Author: jimmycarla

Norwegian Jewel Cruise Review to Panama Canal, Central America

jimmycarla

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

3.1 out of 5

Verified Review

12 Night Panama Canal (Colon To San Diego)

Sail date: March 21, 2023

Ship: Norwegian Jewel

Traveled as: Couple

Reviewed: 1 year ago

Review summary

The most disappointing thing about this cruise was did not tell us that we had to contact Norwegian Cruise line before 100 days prior to receive the promised buy one, get on free air transportation to & from Panama & San Diego. Nor were were we able to purchase ride from the airport to the port and the port to the airport in San Diego.

Embarkation

3 out of 5

Went well

Ship experiences

Food and Dining

3 out of 5

Edible

Onboard Activities

3 out of 5

Food was not memorable.

Entertainment

4 out of 5

Great evening performances. Nice variety.

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Design & layout was fine. Ship was well maintained.

Cabin / Stateroom

3 out of 5

It fit us well. Did not like to see the lifeboats out our window. They blocked the view.

Ship tip

You can do better with another cruise line.

Thumbs up

Ports of call

Colon, Panama

3 out of 5

Panama Canal Transit

3 out of 5

Puntarenas, Costa Rica

3 out of 5

Puerto Quetzal, Guatemala

3 out of 5

Huatulco, Mexico

3 out of 5

Puerto Vallarta, Mexico

3 out of 5

Cabo San Lucas, Mexico

3 out of 5

San Diego, California

3 out of 5

Disembarkation

3 out of 5

Well organized.

8 Comments

Cruisers4Lyfe 5 months ago

Thanks for sharing

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msxenia 1 year ago

We bought our cruise 2 years ago and they changed so many things, drink package, water, morning coffee delivery. It was very insulting. Guest service was rude. Not sure I’d go back.

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Gwbigdog 1 year ago

Thanks for sharing your cruise

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jallaway 1 year ago

Unfortunately, I saw quite a bit of the same on the cruise right before yours. Reduced service levels, elimination of some services without prior warning, having items posted on the website that they said didn't apply and they wouldn't honor, and not making a price adjustment for reasons that I still can't completely understand and they couldn't fully explain.

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javawoody 1 year ago

Appreciate the review

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BryantAZ 1 year ago

I appreciate you taking the time to share your experience — sorry to hear you had issues.

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AuntPinkie 1 year ago

Appreciate your detailed feedback. Sorry the airfare was an issue. Glad you enjoyed your the cruise portion of your trip.

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cruising2004 1 year ago

Thanks for sharing.

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