Norwegian Jewel Alaska

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 17

Overall rating:

2 out of 5
Verified Review
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail date: June 11, 2016

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 10030

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

I loved the cruise itself and the beautiful scenery but the staff on the ship could have been much more friendly.  I was very shocked by the lack of service from the staff.  The specialty dining, exception of Moderno, was slow and very unfriendly. We even had to get up and refill our drinks ourselves on multiple occasions.  We did speak the the supervisor and they didn't seem to care any more than the waiters.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Book with another Cruiseline

Ports of call

Seattle, Washington

5 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

3 out of 5

Cruise Sawyer Glacier

5 out of 5

Skagway, Alaska

5 out of 5

Victoria, British Columbia

5 out of 5
Was this review helpful? 17

5 Comments

Pliskin    8 years ago

I've sailed NCL a lot and always gotten great service. I occasionally sail Carnival and the service and attitude difference is like night and day. Hope you try a cruise again.

snilk    8 years ago

How was the food at Moderno?

JusMe    8 years ago

Not all cruise lines have bad service.   Try one of the better cruise lines.   NCL for me is the bottom of the list for service and food in the included dining rooms.  I would suggest your try Celebrity or HAL,  both are premium cruise lines.  You do get what you pay for.  When dining at a fast food place you do't get service like Ruth Chris Steak House.

meghad23    8 years ago

That's disheartening that the manager didn't seem to care, and especially from a specialty dining spot. 

Johngold    8 years ago

I hope that the lack of service you received on your first cruise will not dissuade you from further cruises. By and large the service is great,. It seems that lately sometimes  the service ain't so good.

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