Definately eye opening!

Norwegian Jewel Cruise Review to Alaska - Inside Passage
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 4

Overall Rating:

2 out of 5
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail Date: August 22, 2015

Ship: Norwegian Jewel

Cabin Type: Inside

Cabin Number: 8129

Traveled As: Large Group

Reviewed: 3 years ago

Review Summary

This was our first cruise. After paying $1600 for our room and what we assumed would be trip bill then we checked out with another $1680 bill. It jaw dropping! The overall trip was good. The scenery and cruising we had a blast with family and friends.

Our drain backed up in our bathroom floor 4 nights! We were extremely disappointed in the compensation. After two nights of stepping in someone else's shower water we had to get dressed in the middle of the night to use the bathroom in the hall. It was gross and frustrating that we didn't have a room swap or anything comped off our bill!

The service from most of the staff was good, but the language barrier was extremely frustrating for passengers and crew. Not all but some of the crew was rude about when they had to repeat things or just grumpy in general. I understand it was the last cruise of the season so I'm sure workers were ready to get off the boat, but on the flip side this was our first experience on a ship and it wasn't the best.

For the reasons mentioned above, if we were ever to go on another cruise it definitely wouldn't be with Norwegian!

Ship Experiences

Food and Dining

5 out of 5
O'Sheehan's was not the greatest food for breakfast or dinner. The Garden Buffet was the best. Great food, hot and fresh and great variety.

Onboard Activities

5 out of 5
There always seemed like there was something to do.

Entertainment

5 out of 5
The shows at night were great. Although the Thursday night show with the acrobatic artist was good, it wasn't necessary to see the two men as sexual as the man/woman couple! Extremely awkward to watch with grandparents/older folks, plus the insinuation of the gay couple wasn't necessary! There are other shows in Vegas for that sort of thing!

Service and Staff

3 out of 5
Our room steward was THE BEST!! Wyann was always friendly and knew our names from the time we got there. Other bar staff and just getting a straight answer from anyone about the bill was definitely frustrating!

Ship Quality

5 out of 5
Never had an issue with cleanliness.

Cabin / Stateroom

5 out of 5
Wyann always left our room amazing! He would tidy but not be in our person information. My uncle said his room steward folded his dirty laundry and that's weird. But not our room! Wyann would put things in a nice neat pile but never intrusive with our belongings. He was our vacation hero! =]

Ports Of Call

Seattle, Washington

5 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Cruise Sawyer Glacier

5 out of 5
Wish we were able to get closer but that's what the excursion is for! Also was hoping to see more wildlife, but that is obviously not a cruise issue!

Skagway, Alaska

5 out of 5

Victoria, British Columbia

5 out of 5
Was the most fun because we got to walk around the city and not just the tourist places.

Traveler Photos

Quite gross stepping in other people's shower water! If we didn't catch it in time it would flood the bathroom! 4 nights but only took 3 pics. 1st night we didn't realize the issue.
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