Too much money, too little service

Norwegian Jewel Cruise Review to Alaska - Inside Passage
Experience: 2-3 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2 out of 5
Verified Review
Norwegian Jewel

7 Night Alaska Sawyer Glacier (Seattle Roundtrip)

Sail Date: August 15, 2015

Ship: Norwegian Jewel

Cabin Type: Balcony

Cabin Number: 9144

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

Alaska was beautiful. The ship itself was lovely. My review of the customer service however, is a big 0. Excursion blushes late and not working properly, no refund for the rush through the gardens because of late buses. Then no explanation of fund holds so they'll charge your card without telling you about it.

Ship Experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Beautiful cabin, mostly clean but had gummy residue on the balcony table from a previous guest. Took 3 days to get them to clean it off.

Ship Tip

Include coffee mate vanilla creamer to the bowl in the cabin.

Ports Of Call

Seattle, Washington

5 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Cruise Sawyer Glacier

5 out of 5

Skagway, Alaska

5 out of 5

Victoria, British Columbia

3 out of 5
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