Poor service

Norwegian Jewel Cruise Review to Alaska - Inside Passage

Experience: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall Rating:

2 out of 5
Verified Review
7 Night Alaska Sawyer Glacier (Seattle Roundtrip)
Sail Date: May 31, 2014
Ship: Norwegian Jewel
Cabin Type: Oceanview
Cabin Number: GTY
Traveled As: Couple
Reviewed: 3 years ago

This was the second cruise we took with NCL. The service by the staff was really poor, the food was under cooked and cold on some occasions. The tables were left dirty and you had to pick up  someone else's dirty dishes just to find a table... and not due to too many people eating, dining area was almost empty. If you happen to ask for ice-cream, the server was extremely rude. Your best bet is to dine in one of the restaurants. Andrew, the shore shopping expert, really pushes you to shop and spend money. He receives a commission from the sales at stores he recommends. One day he was really upset because he took count on how many people boarded ship early and were eating and he said we should of stayed shopping until it was time to come on-board instead of coming in early just to eat. Very rude. This cruise was all about them making money. 

Alaska was very beautiful and a cruise is a wonderful way to enjoy the different ports, but sail on another cruise line. We have sailed twice on Carnival and have had a wonderful experience. Pay the extra $100.00 and enjoy both the ports and your ship experience 

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Room steward very attentive

Ship Tip

Eat at the restaurants. You will get personalize service

5 out of 5
5 out of 5
3 out of 5
Time for excursion and shopping were either one or the other. Very disappointing.

Cruise Sawyer Glacier

5 out of 5
5 out of 5
Beautiful city by mountains
Was this review helpful? 9

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