Norwegian Jade Cruise Reviews - Reviews

The ship was ok, but the service was not good. You did not feel that they were there to help make your cruise a wonderful experience. Service people were not smiling, did not greet you when you passed them, and, if you needed them, were not that helpful. The food was average at best. The deck dining area was inadequate for the number of people on board, and the food service area was not well located. Rather than being in the middle, it was to one side and the sitting area stretched to the end of the ship, so by the time you found a seat, if you ever did, your food would be cold. We did love the shore excursions and the itinerary was exactly what we wanted. Thank God we had only 1 day to stay on board the ship while at sea. The curfew for children was very late (1AM) and they were rowdy, mistreating gym equipment late at night, screaming in common areas.... You could not use the pools or hot tubs as they were taken over by kids from early morning to very late at night, although there are 2 pools and one of them should have been only for adults. In all a good cruise for what we wanted to see, but not comfortable or pleasant.

Nice ship. Larger balcony room was spacious enough for the four of us, including 2 teenage daughters. Very disappointing food service. The main dining room is nice but food and service is substandard (compared to other lines or restaurants). They offer many "specialty" restaurants which we found the service to be very good, but food quality is still lacking. No midnight buffets like other lines. I must say the best food was at the buffet dining room - though it was always a mad house. Overall service level is also substandard. The room steward seemed to care but really to write home about. The rest of the staff, from bars to cruise information was sometimes downright rude. Port itineraries are pretty much useless... They point out a little history but not much information if you want to do things on your own - who wants to shell out $400 - $600 at everyport for the tours??? Overall, disappointing but we enjoyed the room and the itineary.

The ship is terrific. Rooms were very comfortable and quiet. Nice beds, air conditioning, and very large showers compared to other ships I've been on. Pool area was unbelievable with large water slides, live music, 3 hot tubs and various places to get food and drinks.

Overall the Jade is a comfortable ship. Modern, new, clean, etc.

We did a Mediterranean cruise on the Norwegian Jade. The ship was in excellent condition (very well kept). The staterooms were pleasant, in particular, the bathroom was designed well. The staff was friendly. The food was good, but not excellent.

We took a couple of excursions, we were very well informed and the quality of the transfers, tour guides, food was outstanding. The ship is very nice, clean, the food was HOT, not cold like in other cruises, the expectation for quality in all the restaurants, spetially in the specialty restaurants was excellent.

Ship was great. I would really recommend the garden villas. What a great way to enjoy a vacation.

There was a huge disparity between the cleaning staff (mostly from Indonesia and the Phillipines) and the management (mostly Norwegian - upper management and mid management, Polish, Russian). The lower end staff were nice but the others were condescending and rude. Instead of finding ways to make customers happy, they were dictating the way it was or what they were or were not going to do. For example, they delivered off shore excursion tickets to my state room after I had left the ship. When I asked for a refund, they went to check the security logs to see if I was lying about when I left the ship! This is no way to treat a customer who is "on vacation" Moreover, it set a poor tone for the rest of the cruise. They were snippy and unwelcoming in their attitudes. People are spending a lot of money and should not be treated this way.

Ship was large, but didn't seem crowded. Crew, service were excellent. For price-entertainment and food were very good. Cabin was good. Hawaiian decor was fine-did not bother anyone. Not too many announcements. Passengers were treated with respect-no "attitude" issues with crew/staff. Everyone was anxious to please. Open dining and service in restaurants was very good. We have sailed Celebrity often, Costa long Indian Ocean Cruise and now Norwegian. Norwegian exceeded Costa and as good as Celebrity, except for food quality choices, but Open Dining made up for it.

first of all the food was just very bad. coffee served was awful. requested maitre de for vegetarian preparations. food served was cold and in spite of the fact that they had many indian cooks, the indian food served was unimaginative and very very bad. rice served was always cold. i did like the musical items on the ship, the jazz band and some of the vocalists were really good.

this was our first cruise with the norwegein line. We loved the suite in the back of the ship on deck 8. the service was excellent. We found the choices of free eating to be limited to only the dining rooms and the garden cafe. The other places had very limited menues. To play bingo you had to pay and were given many extra cost choices for more play. You could not get a free soda or drink any where on the boat. Even in the casino you had to pay for any beverage no matter how much money you gambled. You also did not get any free shuttles off the boat even if you only wanted to go to the port of call.

even though ship is now in europe crusing, it still has the hawaiian theme (which is ugly and tacky)

Food in specialty restaurants is very good. Food in main dining room is average.

1) During one breakfast a supervisor was conducting an "evaluation" of a server where it could be heard by the passengers. It wasn't pleasant. 2) I had no idea that staterooms could be so small. The double bed occupied 50-60% ot the space, leaving about a foot on each side to get to the bathroom and outside. There was also a fold-up upper bunk which made using one side of the bed passage a doubled over exercise. In the future I will be much more careful in picking a cabin. 3) The small TV had picture that was uniformly snowy, "over" colored and hard to see on all channels, DVD movies and antenna reception. (Steward said that was the best picture possible.) 4) The food was very good in all the restaurants. The only exception was the Garden Grill (?) [buffet] where the pastry/deserts were flavorless. 5) At the Edinburg port-of-call where we tendered in there was a long line waiting for the 2 or 3 shuttle buses ($7.50 roundtrip). On checking there was a train station 27+ steps aroung the corner where you couldnn't see it for half the price. There was also bus service in the port of South Queensferry [a short walk away] for slightly more than half. None of these transportation options were explained on board ship that we know of.

I wasn't prepared to pay the extra money for all of the tours but I absolutley loved the ship and all of the tours I wouldn't do it any other way. I would in a heart beat get on this ship again it had all sorts of amenities.

This is the bigest thing I've ever seen, layed out perfect, crew was warm and enjoyable.....god, givem a day off now and then 10 months without a day off?

We haved cruised many times and our last trip was in October on the Norwegian Sun. What a complete 180 this ship was. Terrible food, waiting times to eat at restaraunts, crowded buffet, lazy housekeeping and several crew members were bordering on obnoxious. The shows were very second rate and unorganized. I would not recommend this ship. I had a great experience on the Sun, so this is not a knock on NCL entirely. Several returning "Latitude" members stated that this was the worst ship they have ever cruised on. Avoid this ship regardless of the great itinerary.

Clean, well kept. Cabins are nice, and a good size for a 12 day cruise. Food was good, not great.

The Norwegian Jade was a nice ship, but was very disappointed in their new Free Style Dining, much prefer the assigned seating. Other open seating dining menu was same day after day. Not very tasty either. Must say the medical staff were great when best friend became ill with the "cruise line flu", and because we stayed in stateroom for 24 hours got $100 ship board credit. Our stateroom attendant was very good. Appreciated him. Room service after breakfast meals were just plain bad, food was cold. Breakfast of cold cereal and breads was good. They should put all smokers in same area. We had smokers on both sides of our balcony room and much of the time could not sit out on balciny for the smoke coming from both sides. Entertainment was okay but not the Las Vegas style used to on other cruises.

the ship was O.K, but the personell needs better training,supervisor often only standing around without doing their job-to supervise,guide,help Entertainment as low as it can be, but there are people who like it.