Norwegian Jade Cruise Reviews - Reviews

This was a good cruise overall. Could do without so much drinking for people to get their money's worth with all you can drink included. They need to improve their food taste especially where they purchase their beef from. Many large groups had loud people but the entertainment was excellent. Getting cards the day before was a joke as they didn't want to know if you had excursions from travel agents. Staff was incompetent in this respect.

Overall, the cruise was nice. We were disappointed that 2 of the original ports were removed due to the war in Ukraine. Izmir is a waste, they should not have this port. They should had just provided a day at sea which you need to take a break.

The only thing that I found it wasn’t organized was the excursion that we made in Ephesus. The process to gather all the groups in the theater doesn’t make sense. We even loose 1 hour of the excursion due the process. It would be better if a person of each group/or room gets the number of the bus and then everybody gather outside the buses

NCL had both embarktation and disembarkation down pat. Food was good, but average sizes. Staff was very great. Shore excursions were why we came on this cruise and for the most part, lived up to expectations. Some tour guides was leading us to very expensive souenir shop. Who want to pay $59 for a tee shirt?

Cruise started poorly with no record of shuttle reservations for two separate bookings, very rude NCL rep at airport. Guest service staff condescending and not helpful. Room steward? Hit and miss. Food complimentary main dining and garden cafe ; Service. excellent! Selections: repetitive and uninspired. Itinerary was Excellent Ship was clean but I would not recommend

This was quite a stepdown from Carnival which was a surprise to me. I was expecting it would be better. Losing Israel to safety was disappointing but understandable but the replacement ports were just 2 more Greek islands so it was more of Greek Island cruise. They could have replaced with a more interesting ports. Four Greek islands was kind of same, same. The process of refunding us for the cancelled excursions was ridiculous. Having to stand in line to get cash instead of crediting back to our credit cards was hard on passengers and then to get off the ship with the amount of cash refunded to me could be dangerous. The one time I saw the cruise director he was outgoing and did a good job. Information was disseminated as it should. Frankly, this was my first cruise on Norwegian and was ready to move on from Carnival but after this experience I will go back to Carnival where the food, entertainment, activities were much better. I still had fun but was disappointed overall.

Worst cruise of my life and was supposed to be the cruise of a life time. Very disappointing

No communication between line staff and supervisors when long lines occurred or problems happened. One customer relations person and 18 in line. Should have called for assistance but I grabbed an officer passing by and reluctantly he got assistance. Cruise director overwhelmed and unable to control excursion messes in stardust worst was end when chaos happened. One women staff on deck 4 valiantly tried to stop alternate elevator crowds from pushing past main line. All officers and supervisors need to have interest in customer service when problems show up

We enjoyed the ship. The big shows were good and there was occasionally a good musician to listen to at a bar. Karaoke was fun and the dance classes were awesome. We loved the ports of call and had an amazing time on our excursions, both those booked through the cruise line and those we booked independently. We would definitely recommend this cruise to others.

Overall, it was a good cruise - not outstanding, not excellent, just a basic cruise. This was the first cruise that we had been on since the pandemic that had been completely full, and it was apparent that combined with reduced staffing, the cruise experience suffered a bit. The "low's" of the cruise were mostly offset by the "high's". In spite of positioning itself as a "higher-end" cruise line, the reduction in staff resulted in moving it closer to the "run of the mill" cruise lines like Carnival. A little disappointing for those of us that have done a substantial number of cruises on NCL.

Weather was a challenge with cold temps and rain for the major ports. But the itinerary was excellent to see these places in one trip.

NCL Jade was a good ship, somewhat dated. Itinerary was terrific. Nice staff. Public areas very clean. Decent food.

Nice cruise and itinerary. The only problem is the shore excursion have too many people and it is hard to hear the tour guide, even with the earphones. I would have liked more shopping in Jerusalem instead of them insisting that we shop in a wood store. I don’t want any wood managers. 🙄

A little bit of everything and well thought out tours. Interesting to see the Suez canal.

Good cruise. Great ports of call. Good food. Good entertainment. Would not hesitate to recommend.

NCL staff prior to the cruise were terribly unhelpful and seemed unaware I was a paying customer deserving of courtesy and respect. The itinerary for the islands was excellent but the shore excursions were not well organized--it seemed like they had never done them before. The 3 South African ports prior to Cape Town were some place between wretched and so so. Food was mostly bland and boring. I bought extra specialty dinners so I could treat friends to my birthday dinner but was not allowed to use them for my friends. We ate in the "included" dining room instead. Bummer.

The good parts - the ship, the entertainment, the ports of call. The bad part - the food was like a diner on the water. This line has a million gimmicks to get your money and everyone I spoke to paid a different price for similar cabins.

Great service. Beautiful places. Lot of fun. We had a wonderful experience.

It was very well done, great ship, excellent personnel, very smooth sailing. Loved my cabin, and especially the balcony. Great shore excursions and excellent food. Getting 5 at sea and the ability to prepay meant that I left the ship with a bill of $6.36. Made me feel I was at an all-inclusive. No surprises. Other than the rug I was forced to buy I was able to keep within my budget for shopping and was so encouraged that I participated in the cruise next program. I was very impressed with the clientele loyalty. I have been on several different ships but never heard the brand loyalty that I heard until this cruise.

Overall enjoyed the cruise, would definitely do some things different if I ever went back.