Although our cabin was not acceptable and we did eventually get moved, the problems on the Jade were numerous. Guest Services didn’t address things as they should and calls that should have been returned never were. This trip required me, the customer, to do more work to make things better for our trip. With that being said, we did have exceptional service from our stewards, waiters, waitresses, bartenders and others. We recognized 3-4 of these people before leaving the ship.
Our excursions were fabulous, well executed and communication before, during and at the end point we spot on!
Embarkation
5 out of 5
Very good execution!
Ship experiences
Food and Dining
3 out of 5
Food was ok. Free drinks were great!
Onboard Activities
1 out of 5
Beware they add 18 percent to your services in the spa!
Art Gallery
5 out of 5
Loved the art auctions! The personnel are very knowledgeable and fun to work with!
Entertainment
3 out of 5
It was ok
Service and Staff
3 out of 5
Our waiters/waitresses were awesome as was our room steward. Bartenders rocked the boat!!!
Ship Quality
4 out of 5
Always clean and they are dedicated to keeping you healthy-washy, washy-happy, happy!
Cabin / Stateroom
1 out of 5
Our cabin was right below a restaurant that cleaned at 4 a.m to 6 a.m. the noise also kept us up at 11 p.m. The dropping of boxes on the floor, chairs and tables being pulled across the floor made sleeping impossible . I actually jumped out of bed twice when they dropped things as I thought the ceiling was going to collapse . In addition, at times it felt like our bed was shaking/ moving from the sway of the boat. This cabin was our worst nightmare.
Ship tip
To get on a larger ship that doesn’t have as much “rock and roll” swaying and no noise from upper floors!
The line was so long to get on the lift up to the city that we turned around and headed right back to the boat. Actually, we couldn’t even find the end of the line. That’s how long it was.
Took the lift to the city. Not much open as it was a Sunday. Ate some good pizza! Husband got some good cigars at the duty free shop! He wished he had brought more back with us.
It sounds like a wonderful experience. One day my wife and I would love to take an overseas cruise. Alaska is next for us. Thank you for sharing your trip.
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