Poor service
Norwegian Getaway Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: September 04, 2016
Ship: Norwegian Getaway
Cabin type: Balcony
Cabin number: 9246
Traveled as: Large Group
Reviewed: 8 years ago
Review summary
We had done many Cruises no the past, we never experience nothing like this once. Service on all the restaurants and bars was horrible, we will wait for the waitress and the waiters for 14 minutes before we could order any food or drinks at the tables. Once the bartenders knew you had the unlimited drink package they will pay no attention to you. The reservation system for the dinners and shows was very inconvenient . The swimming pools and Jacuzzi's were constantly overcrowded. Sometimes the shows will say sold out, but when you got there was a lot of empty seats. The staff look lost all the time. However the ship was on excellent condition, really nice. I don't see myself going back to a Norwegian cruise, for the amount of money my wife and I paid we wouldn't have a way better service and experience on another cruise line..
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't. Poor service..
Ports of call
Coxen Hole, Roatan, Bay Islands, Honduras
5 Comments
capeman 8 years ago
Unfortunately, you focused on all the negative and lost 7 days. So sorry to read this. One bad experience and I put it on paper forthwith to the hotel manager. They want to help, even if it's just a sorry note and a fruit basket. At least you made an attempt to notify the right people, then you can refocus and get back to your vacation. I have been on a ship or two that made me say what am I doing here, but once I recognize this attitude I refocus and search out the positive, you only have 7 days to do it.
brogden1954 8 years ago