Poor service

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 13

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: September 04, 2016
Ship: Norwegian Getaway
Cabin Type: Balcony
Cabin Number: 9246
Traveled As: Large Group
Reviewed: 1 year ago

We had done many Cruises no the past, we never experience nothing like this once. Service on all the restaurants and bars was horrible,  we will wait for the waitress and the waiters for 14 minutes before we could order any food or drinks at the tables. Once the bartenders knew you had the unlimited drink package they will pay no attention to you. The reservation system for the dinners and shows was very inconvenient . The swimming pools and Jacuzzi's were constantly overcrowded. Sometimes the shows will say sold out, but when you got there was a lot of empty seats. The staff look lost all the time. However the ship was on excellent condition, really nice. I don't see myself going back to a Norwegian cruise, for the amount of money my wife and I paid we wouldn't have a way better service and experience on another cruise line..

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Clean and very nice

Ship Tip

Don't. Poor service..

5 out of 5
1 out of 5
5 out of 5
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