Disappointing Getaway cruise line experience

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: July 17, 2016
Ship: Norwegian Getaway
Cabin Type: Balcony
Cabin Number: 13248
Traveled As: Large Group
Reviewed: 1 year ago

Until the last cruise, NCL was always the top 1 cruise for us. We even convinced my brother's family who were cruising the first time to come with us in NCL. We must say it was a very disappointing. Apart from the food and courtesy of the restaurant staff and buffet staff, everything else was much below average. Now we regret for convincing my brother's family to join us on the trip. Right from the time when the fire drill started till the departure day, there was nothing exciting happening in the cruise. There were nobody to welcome the guest when they stepped into the ship and people seemed lost especially the ones cruising for the first time. After cruising 2 times, it is indeed a disappointment experience. We had several issues once boarded which even the customer service were not able to help us. It took NCL 3 days once we were on the ship to credit us the onboard credit that we were offered by at the time of booking. Fortunately I had the print outs and so it served as a proof. The NCL customer service kept mentioning that they dont see any onboard credit. Once I showed them the print pout which I had taken from the NCL website prior to boarding the ship, they were convinced but it took them 4 days to show it on our account. They werent very helpful with the entire issue and it was very frustrating to deal with this on a vacation. Overall not a great cruise experience on this cruise line. We had better experience on the ones from NY

Food and Dining

5 out of 5
The dining staff were awesome and freindly

Onboard Activities

3 out of 5
Weren't prepared and the dialogues were very poor

Entertainment

3 out of 5
Not good and the younger kids were bored. Wasnt entertaining for the kids and infact adults too.

Children's Programs

3 out of 5
Not very friendly staff

Service and Staff

3 out of 5

Ship Quality

3 out of 5
Have seen better ones.

Cabin / Stateroom

5 out of 5
Not spacious like the ones we went before
5 out of 5
5 out of 5
5 out of 5
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