Disappointing Getaway cruise line experience

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Review summary

Until the last cruise, NCL was always the top 1 cruise for us. We even convinced my brother's family who were cruising the first time to come with us in NCL. We must say it was a very disappointing. Apart from the food and courtesy of the restaurant staff and buffet staff, everything else was much below average. Now we regret for convincing my brother's family to join us on the trip. Right from the time when the fire drill started till the departure day, there was nothing exciting happening in the cruise. There were nobody to welcome the guest when they stepped into the ship and people seemed lost especially the ones cruising for the first time. After cruising 2 times, it is indeed a disappointment experience. We had several issues once boarded which even the customer service were not able to help us. It took NCL 3 days once we were on the ship to credit us the onboard credit that we were offered by at the time of booking. Fortunately I had the print outs and so it served as a proof. The NCL customer service kept mentioning that they dont see any onboard credit. Once I showed them the print pout which I had taken from the NCL website prior to boarding the ship, they were convinced but it took them 4 days to show it on our account. They werent very helpful with the entire issue and it was very frustrating to deal with this on a vacation. Overall not a great cruise experience on this cruise line. We had better experience on the ones from NY

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Coxen Hole, Roatan, Bay Islands, Honduras

Belize City, Belize

Costa Maya (Mahahual), Mexico

Cozumel, Mexico

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