Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Purser

2-3 cruises


Helpful Votes

2 out of 5

Disappointing Getaway cruise line experience

Sail Date: July 17, 2016

Reviewed: 10 months ago

Traveled As: Large Group

Room Type: Balcony

Until the last cruise, NCL was always the top 1 cruise for us. We even convinced my brother's family who were cruising the first time to come with us in NCL. We must say it was a very disappointing. Apart from the food and courtesy of the restaurant staff and buffet staff, everything else was much below average. Now we regret for convincing my brother's family to join us on the trip. Right from the time when the fire drill started till the departure day, there was nothing exciting happening in the cruise. There were nobody to welcome the guest when they stepped into the ship and people seemed lost especially the ones cruising for the first time. After cruising 2 times, it is indeed a disappointment experience. We had several issues once boarded which even the customer service were not able to help us. It took NCL 3 days once we were on the ship to credit us the onboard credit that we were offered by at the time of booking. Fortunately I had the print outs and so it served as a proof. The NCL customer service kept mentioning that they dont see any onboard credit. Once I showed them the print pout which I had taken from the NCL website prior to boarding the ship, they were convinced but it took them 4 days to show it on our account. They werent very helpful with the entire issue and it was very frustrating to deal with this on a vacation. Overall not a great cruise experience on this cruise line. We had better experience on the ones from NY

Cabin / Stateroom
Not spacious like the ones we went before
Embarkation and Disembarkation
Staffs was good but at the time of embarkation, there were nobody at the entrance to guide the newbies to the cruise or even to welcome the people. Lot of people were lost and was unwelcoming for them
Ship Quality
Have seen better ones.
Destinations and Excursions
Onboard Activities
Weren't prepared and the dialogues were very poor
Children's Programs
Not very friendly staff
Not good and the younger kids were bored. Wasnt entertaining for the kids and infact adults too.
Service and Staff
Food and Dining
The dining staff were awesome and freindly

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