Good Cruise, Terrible Booking Experience

Norwegian Getaway Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 15

Overall rating:

3 out of 5
Verified Review
Norwegian Getaway

7 Night Western Caribbean (Miami Roundtrip)

Sail date: July 17, 2016

Ship: Norwegian Getaway

Cabin type: Oceanview

Cabin number: 5722

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Beautiful ship, friendly crew, great food, fun excursions. NCL Getaway activities designed for the younger family ... so lots of children and very loud public areas. Passengers looking for a more quiet, relaxed atmosphere have to seek it out on the ship. The booking experience through was terrible ... Important information needed to make a good cruising decision was either missing or inaccurate. For example, reservation was supposedly upgradable to a better cabin if needed, knowing it might cost more. Not true. In fact, friends who booked through NCL directly could upgrade approximately 3 weeks prior to sail. I, on the other hand, was told by that the initial reservation had to be canceled (full 100% penalty) to re-book a better cabin. Sorry ... never again.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

5 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

3 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

3 out of 5
Was this review helpful? 15

1 Comment

srichards    8 years ago

Who you book with ? I was booked with cheap cruise and got asked to update three times and we refuse because we 8 balcony and one ocean and they can't confirm that we all would be on the same floor

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