No overnight stays in port

Norwegian Getaway Cruise Review to Caribbean - Eastern

tanyahammad

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 12

Overall rating:

1 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: October 24, 2015

Ship: Norwegian Getaway

Cabin type: Inside

Cabin number: 13433

Traveled as: Singles/Friends

Reviewed: 9 years ago

Review summary

Cruise was terrible. This was my first cruise to the Caribbean and I specifically chose an itinerary that included two overnight stays in Caribbean islands. This is not what the cruise itinerary was when I got on the crew ship. It was falsely advertised on your website as having two overnights days which would allow more time on the islands. If I can't trust what you're advertising on your website and what cruise I'm actually purchasing why would I book with you again. I am very unhappy about this. I wanted to explore the ports and the beaches on my vacation and not just stay on the ship the whole time. I would like to request a refund for my cruise. I only take one vacation a year and I am careful to choose what that is. I'm very upset about this.

Furthermore, when I arrived on board neither my shipboard credit or my Kirk was applied to my account. I spent the first two days on board chasing down through guest services my shipboard credit and my pick up perk promotion. When I'm on vacation I do not like to waste time with paperwork. Again, if you don't know how to communicate with the cruise line in order to get the proper itineraries and package that was paid for applied to my account why would I book through you ever again rather than directly through the cruise line. Please issue me a refund for the cruise.

Regards,

Tanya hammad

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

The ship was fine, the activities were fine, the cabin was fine, but I did not go on this cruise to stay on the ship all day. I went on the cruise to explore the ports and stay on the beach which is what was advertised, two overnights days.

Ports of call

Miami, Florida

5 out of 5

Charlotte Amalie, St. Thomas

1 out of 5

Tortola, British Virgin Islands

1 out of 5

Nassau, Bahamas

1 out of 5

11 Comments

StevenItsSteven 9 years ago

Wait.... You booked a 7 day cruise expecting two overnight stops out of the three stops. This isn't even logical. 48 hours docked? When would the ship travel. Hell it takes two day to get to USVI. It's obvious you don't like to "waste time with paperwork" or reading. No one going on a cruise ship oblivious of the actual itinerary. Oh wait. Maybe one. Why didn't you cancel when your revel docs came

Thumbs Up 0

Flag

kb1313 9 years ago

You booked a cruise off of Ship Mate? Always book with a travel agent or the cruise lines direct object, I don't trust anything else like Shipmate or Travelocity, Expedia, etc.

Thumbs Up 0

Flag

tombec 9 years ago

No where on their site does it say they stay in Port overnight. This not an appropriate place for this kind of complaint. We have found if you book through a travel agent it isn't more expensive & they can usually find you extra on board credits & different promotions. Then if you have a problem... They handle it.

Thumbs Up 1

Flag

CrusinTim 9 years ago

Why are you posting your name AND your phone number????? Ever hear of identity theft???

Thumbs Up 2

Flag

lovescrusing23 9 years ago

You want a refund off shipmate..!!?? Lol ....

Thumbs Up 2

Flag

Bw8380 9 years ago

Also, you must have booked a different cruise, and then when you thought you had. I hope look at the itineraries for the past cruises, and it does not show any where a port that you'd stay in overnight...

Thumbs Up 1

Flag

Bw8380 9 years ago

I am sorry you had a bad experience, but you can't get refunds after you've been on the cruise.

Thumbs Up 0

Flag

banaford 9 years ago

Cool pattikow..thnx for the info.

Thumbs Up 0

Flag

pattikow 9 years ago

,banaford- celebrity is now overnighting in different ports on cruises 10 days or longer! we will be overnight in St marten!

Thumbs Up 1

Flag

Chedaico 9 years ago

^^^ ha

Thumbs Up 4

Flag

banaford 9 years ago

You will not get an answer from this site. You will need to send your complaint to whoever booked your cruise. I am curious however, what islands did you think stayed overnight? I have never seen an overnight except in Bermuda and Nassau. Sorry it was awful for you, and couldn't make the best of your money spent and time off.

Thumbs Up 5

Flag

Other reviews of this sailing

Not the best cruise we have ever been on,and we've been on 24 cruises.

Don't take kids

Awesome service