Norwegian Gem Cruise Reviews - Reviews

Had a great vacation. Would definitely go on this shop again.

It was a good trip. Best parts 1. We started the trip while it was snowing in NY. 2. The captain did a slow, 1 mile pass of the the Pitons which are two mountainous volcanic plugs, volcanic spires on St Lucia, which lasted the entire evening. The water was dead calm, no wind, and at low speed it was silent outside. It was awesome. GREAT CREW as is my experience so far with NCL. A cruise is what you make it. I love just being on the sea so I have very low expectations as long as the ship is moving, and having a balcony does help. If wall to wall activities is your thing you may want to try a bigger ship.

Here are the items that seriously hurt my overall experience. Casino. Though some issues raised we're addressed some remain a mystery. Best examples would be the Card in the Slots. They use to give you a Casino Card. Good for many reasons. They discontinued this practice for unknown reasons. Free drinks VIP Status. Worthless with a drink pkg. Why not offer me a Specialty Dinner or a Drink Card? The first night of the Cruise was rough on the Ocean. Two folks had damaged or broken wrists from falls. @ 11:30 my phone rings, I was in a sound sleep. I thought it was my cousin calling to go to Casino. It turns out it was Security. No apology for the call just an abrupt individual saying we need to seal your porthole. Never explaining why just closed and sealed the porthole. This occurred over 4 days cutting off my outside view. I paid extra for that and it was removed, no explanation why. I called it to the attention of Guest Services and it remained closed no explanation why, and a bottle of wine was sent to my room and several pics of Chocolate. This last item was of a more serious nature. The first night my shower backed up. Couldn't shower that morning. However my cousin s shower backed up on second night. His backup was Sewerage. They sent the room attendant up. Luckily he brought an air freshener. An engineer followed and the got the Sewerage back down the drain. Shower was not cleaned till.next morning. He should have been removed from the room. Next morning shower was sprayed by Steward with a Clorox bottle. This is unacceptable. However they sent him Choc Strawberries and Champagne. This is the main reason for a poor to fair overall rating. While the minors were worthy of high marks, The cleanliness of room, (sewerage, port hole, the hair in my food, the unheard of Casino items, and the repetition of Entertainment made this cruise Fair at best.

Just got off an 11 day on Gem. Some highs and lows. Somewhat disappointed. Perhaps after many Cruises the wow is gone. However far too many issues which I have addressed with Norwegian Employees. On Escape next September. Hoping to be wowed or NCL will be in the rear view mirror. Too many other choices

Ship was beautiful. Rough seas on the way down and back but what do you expect in the North Atlantic in November? Port were really good. Especially Antigua. Took a cab to an out of the way place called Rum Bus Beach. Quiet. Beautiful. Kids club was just ok. Seems they did the same things every single day. Throwing balls at each other. It was better on the Breakaway. Crew were all very nice and attentive. Glad for the extra days.

Excellent cruise except for embarkation. Crew was kind and helpful. Ports were good except Costa Maya which was very crowded. We were in port with the Allure. Loved, loved, loved the room!! and the Haven restaurant.

Epic...smoothing sailing. The weather wasnt warm as I expected but it was nice to be away from NY. My daughter enjoyed her second cruise, eating and enjoying splash academy

i want to start by saying i did have fun. the balcony room was very nice. the drinks were very strong (good thing). and the food itself tasted pretty good. all in all i had a good relaxing time. however there was some things that were absolutely irritating and im not a complainer. the staff was SLOWW and super careless. if you sit down to eat, they come over, take your order and never come back. the cook in the back usually would bring it out when it was done. so if you want more food or a few drinks forget it. and id say 30% of the time they would also forget something you ordered. the dining rooms dont serve breakfast so the only place to eat in the am is the buffet with an extremely crowded dining room and orange juice from the dollar store. the room service takes 2 hours to bring up one sandwhich (literally) and that's after them being super rude on the phone and you paying 8$ for them to come at all. The NCL charges 15$ per person per day for staff gratuity, this is why they're lazy and don't care, they're getting tipped regardless. it's a joke. In essence, the trip was fun but the service was absolute garbage. And because of that my next cruise will be with Royal Caribbean.

The weather wasn't very good (cold and windy )and the ship was rocking more than I expected but the staff was very friendly and tried hard to please.

The Gem is our Favorite cruise We always book a Suite because there are great perks.

We had an interior room on Carnival last year that was much bigger than our oceanview on Norwegian. On Carnival we had Guy Fieri burgers, a NY style deli and a very good taco station right by the pool. The first day at the pool on Norwegian I got a burger by the pool and spit it out it was so disgusting. I had pancakes in the main dining room that were so hard that I could tell they were microwaved. Dinners were better but we also ate in special restaurants three times.

My family and I had a wonderful time on our first cruise, every one was so nice and helpful. I met alot of great people.

It was an okay ship. Not one of my favorite. Nre York was crowded.

Had a lot of fun. Embarkation was a breeze. Disembarkation was a headache just dealing with the long lines. Felt there wasn’t enough family activities to do in the ship. Kids were bored but they did enjoy their time at the splash academy. Staff was great. Food was pretty good. A bit crowded at the garden cafe but that’s to be expected.

My experience on the Gem was wonderful. Was my first cruise ever and I cant wait to do it again! Everything from embarkation to service, amenities, staff, activities, ports of call, was enjoyable and hassle free. Not once did I encounter a bad experience. Only little hiccup we had was that we had free wifi minutes included with our package and at first it charged us the full amount, internet manager resolved it and credited our minutes with no questions ask. Everyone offered excellent customer service and some even make a point to remember your name! Overall it was a wonderful experience, and I am looking forward to cruising on other Norwegians cruises and destinations.

This must be the single MOST boring itinerary that I have ever experienced. Imagine two seas days to get to ugly Port Canaveral, a day at colorless Stirrup Cay, a day in same-old Nassau, and then two more sea days returning to NYC. Better to have spent my money staying in NYC, eating at great restaurants and seeing sights worth seeing

The ship itself was perfect size for my husband and I. If your wanting to just relax and enjoy the sun and beautiful views this ship is for you. We are no longer big drinkers so we weren’t all about the party scene. But everyone seemed to be have a good time on the gem. As far as cosmetics of the boat we don’t waste time looking for flaws. 😁

Waited three hours in line to get on. Food was fair to poor. Captain said seas were too rough to go to great stirrup cay yet other boats tendered. Waited to get off of boat.

Had a great time. Was kind of crowded. I did find places to relax, like the Great Outdoors. Nice place for a drink, eat and catch some sun. Spinnaker Lounge was a great alternative when the weather didn't cooperate

Our worst cruise ever! Never again taking Norwegian. Be prepared to wait 3 hours before getting on the ship. That’s only the beginning. The cabin bathroom had several unaddressed plumbing issues. The ship is not large enough for the number of passengers they take on which made going to the buffets worse than Walmart on Black Friday. We could never get a table to sit at meal time. They skipped over Stirrup Cay despite the weather being perfectly sunny and calm. At the last minute they claimed the tender boats would have trouble. This was strange since other cruise ships could be seen stopping there that day. The food and entertainment was mediocre at best! Disembarkation was almost as bad taking over 2 hours. Norwegian seems to be very disorganized and was a big disappointment from our experience.