11 Night Southern Caribbean (New York Roundtrip)
Sail Date: November 15, 2018
Ship: Norwegian Gem
Traveled As: Couple
Reviewed: 6 months ago
Review SummaryHere are the items that seriously hurt my overall experience. Casino. Though some issues raised we're addressed some remain a mystery. Best examples would be the Card in the Slots. They use to give you a Casino Card. Good for many reasons. They discontinued this practice for unknown reasons. Free drinks VIP Status. Worthless with a drink pkg. Why not offer me a Specialty Dinner or a Drink Card? The first night of the Cruise was rough on the Ocean. Two folks had damaged or broken wrists from falls. @ 11:30 my phone rings, I was in a sound sleep. I thought it was my cousin calling to go to Casino. It turns out it was Security. No apology for the call just an abrupt individual saying we need to seal your porthole. Never explaining why just closed and sealed the porthole. This occurred over 4 days cutting off my outside view. I paid extra for that and it was removed, no explanation why. I called it to the attention of Guest Services and it remained closed no explanation why, and a bottle of wine was sent to my room and several pics of Chocolate. This last item was of a more serious nature. The first night my shower backed up. Couldn't shower that morning. However my cousin s shower backed up on second night. His backup was Sewerage. They sent the room attendant up. Luckily he brought an air freshener. An engineer followed and the got the Sewerage back down the drain. Shower was not cleaned till.next morning. He should have been removed from the room. Next morning shower was sprayed by Steward with a Clorox bottle. This is unacceptable. However they sent him Choc Strawberries and Champagne. This is the main reason for a poor to fair overall rating. While the minors were worthy of high marks, The cleanliness of room, (sewerage, port hole, the hair in my food, the unheard of Casino items, and the repetition of Entertainment made this cruise Fair at best.
Food and Dining
Orchid Garden Asian Restaurant
Love this touch. Most items are included in General anytime pkg
Latin Tapas Restaurant
Outstanding, love Le Bistro but this meal was memorable
La Cucina Italian Restaurant
Very Good, however no Chicken Parm.
Grand Pacific Main Dining Room
Ate there once. Service was best ever on NCL. Spot On
Hair in my food. End of story
Best layout, Bizarre Rules, some addressed during cruise, Giving a drink card to someone with a Bev Pkg is laughable. I would recommend a Drink.pkg or A Specialty Dinner for 2.
Service and Staff
Cabin / Stateroom
Best snack and late night options for food of all Cruise Companies I've sailed with. O Sheehan's is outstanding in Food and Liquor Variety.