Beautiful Ports of Call- But NCL has a lot of work ahead to improve service.

Item: Norwegian Gem
Rating: 3.5
Author: Maserati25

Norwegian Gem Cruise Review to Europe - Eastern Mediterranean

Maserati25

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 20

Overall rating:

3.5 out of 5

Verified Review

9 Night Greek Isles: Santorini Mykonos & Croatia (Athens To Trieste)

Sail date: July 26, 2023

Ship: Norwegian Gem

Cabin type: Suite

Cabin number: 11602

Traveled as: Couple

Reviewed: 9 months ago

Review summary

Ports were beautiful, food and drink were very good. However, NCL Gem has work ahead to improve customer service approach pre cruise, during cruise and post cruise.

Embarkation

4 out of 5

Process was easy and we were onboard in no time!

Ship experiences

Food and Dining

4 out of 5

Specialty restaurants were nice and felt elevated. Main dining room food was delicious and buffet was perfect for breakfast. Definitely recommend the Premium+ package if you enjoy wine.

Onboard Activities

3 out of 5

Didn't use.

Entertainment

4 out of 5

Singers and Bands were fun!

Service and Staff

2 out of 5

Although there were servers and room attendants that provided wonderful service, unfortunately, there were many more employees/managers that had attitudes, negative customer service approach and were just rude. There seems to be a morale issue on this ship and impacting guest experience.

Ship Quality

4 out of 5

Very clean and not too big.

Cabin / Stateroom

4 out of 5

Balcony cabin was perfectly located on ship. Not too far from mid ship stairs and no hallway noise.