I love cruising in spite of

Item: Norwegian Gem
Rating: 3.9
Author: devju

Norwegian Gem Cruise Review to Caribbean - Southern

devju

Contributor Level: Third Mate

2 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 32

Overall rating:

3.9 out of 5

11 Night Southern Caribbean (New York Roundtrip)

Sail date: December 02, 2019

Ship: Norwegian Gem

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

I won't cruise on the Gem ever again...loved the Escape cruising next on the Encore with my 96 year old mother who need a scooter and we already can't get a handicap cabin...hence my concern about Norwegian caring about seniors

Embarkation

1 out of 5

It was the most horrible experience of my life. we waited at least 5 hours with a toddler and myself a senior with severe arthritis of the hip and spine in a freezing cold pier along with other handicap people, people with oxygen and there were not even enough seats for everyone. And Norwegian did not even care like someone said the already have your money. They didn't even offer you a hot drink they said it's a coffee machine where you could buy a drink are you kidding me

Ship experiences

Food and Dining

3 out of 5

Won't do the Gem again...the decaffeinated coffee is horrible

Great Outdoors Bar

5 out of 5

Excellent venue

Garden Café

5 out of 5

Excellent venue

Onboard Activities

4 out of 5

the show's are good...the atrium is horrible and boring

Splashes Kid's Pool

5 out of 5

My grand daughter loved it

Basketball / Volleyball Court

5 out of 5

Excellent venues

Entertainment

5 out of 5

Stardust Theater

5 out of 5

Excellent shows

Children's Programs

5 out of 5

My toddler loved it the staff there is excellent

Kids Club

5 out of 5

My grandkids love it

Service and Staff

5 out of 5

Our room attendant was excellent and all the staff on the ship is superb

Ship Quality

4 out of 5

Cleanliness is excellent

Cabin / Stateroom

4 out of 5

Pull out bed on the floor is ridiculous you can't get out of the bed. you have lots of senior on these cruises. It appears that Norwegian does not care about seniors at all

Ship tip

If you're a senior think twice about sailing on Norwegian look for another cruise line with better care about seniors and people with disabilities

Thumbs up

Ports of call

New York, New York

1 out of 5

Oranjestad, Aruba

5 out of 5

Kralendijk, Bonaire

5 out of 5

Castries, St. Lucia

2 out of 5

Basseterre, St. Kitts

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Disembarkation

1 out of 5

Had a wheel chair ride off the guy who took me said he couldn't go any further and I had to walk most of the way whereas every on else who took the wheel chair was taken to the street he was apparently lazy

4 Comments

devju 4 years ago

I want to hear from NCL not from the peanut gallery

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BillTeg 4 years ago

In a handicapped senior in an electric Wheelchair. I've always contacted the Handicapped folks and always got a handicapped accessible cabin, but i don't wait until the last minute. If you Have ANY special needs, before booking, talk directly to an agent at NCL to be sure they can accommodate t you. I can understand your frustration but i suspect you could have made better arrangements if you dealt with an agent, or be aware you would have some difficulty. I do agree the handicapped waiting area set demarcation in NYC leaves a great deal to be desired.

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Kathy717 4 years ago

There are lots of seniors on NCL ships, in wheelchairs, on scooters, with canes. There are also lots of handicap accessible rooms if you look at deck plans. If you ever book again with NCL then you should go thru customer service, they also have a special needs department dedicated to customers with special needs.

Thumbs Up 1

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jpmato16 4 years ago

An I understanding this correctly? You’re upset because NCL doesn’t have any handicapped staterooms available? It’s somehow their fault that they’re all booked?

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