It’s the Little Things

Item: Norwegian Gem
Rating: 3.2
Author: sj2110

Norwegian Gem Cruise Review to Canada, New England, New York

sj2110

Contributor Level: Third Mate

72 Days Till Next Cruise

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 37

Overall rating:

3.2 out of 5

12 Night Canada & New England (Quebec City To New York)

Sail date: October 08, 2018

Ship: Norwegian Gem

Cabin type: Balcony

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

We weren’t prepared for the unfriendliness of staff. They weren’t organized for the disembarking at any port. Your guess as to where and what deck you could exit ship. Don’t ask questions, they either bark at you or give you the run around. We joked about Captain being at home robotically steering ship because never, ever heard or saw him. Friendliest were steward and washi washi girls.

Embarkation

3 out of 5

Little direction after security check. Didn’t nt receive health form had to walk back to find person handing them out. No pens available for completing form. Seeing a smiling face would help.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Shows would’ve been good, but the band is so loud that singers are shouting. Overall then too loud.

Children's Programs

Service and Staff

3 out of 5

Room steward was excellent. Waiters tried their best , but took too long for food. Guest service was unfriendly and getting them to give you a direct answer to a question was like pulling teeth. Found it odd the Captain never made an announcement or appeared anywhere. Asked a crew member whom said Captain lost his voice. For 13 days?

Ship Quality

3 out of 5

I will say employees busy cleaning whole time, but not many areas to relax.

Cabin / Stateroom

3 out of 5

Overall it was very tiny without much storage space.