Norwegian Gem Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 4

Overall rating:

2.6 out of 5
Norwegian Gem

12 Night Canada & New England (Quebec City To New York)

Sail date: October 08, 2018

Ship: Norwegian Gem

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 2 years ago

Review summary

NCL beware cruise gone bad Bed Bugs!!!!!!! We were looking forward to a relaxing cruise bitten from head to toe by bed bugs NCL refusing to replace the cruise with another. itched the entire cruise both my wife and myself. They gave a dinner and offered a small dollar amount. this does not even compare to the money put out by ourselves. Damaged clothing from laundering all our items,Airfare, accommodation, gratuities and cruise costs. did not ask for the entire costs involved but a reasonable replacement but no was the answer. Why do they not care about customer relations I guess we along as others are just nobodies. If everyone told 2 people and they told 2 people it would go on and on then maybe they would change there customer service and start to care about there customers. this was decided by head office so there current attitude reflects on all of there sailing mishaps. check there reviews!!!! 


3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5


3 out of 5

Service and Staff

2 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

do not

Ports of call

Quebec City, Quebec

4 out of 5
lots of history no excursion

La Baie, Quebec

3 out of 5
ok no excursion

Charlottetown, Prince Edward Island Did not visit port

Sydney, Nova Scotia Did not visit port

Halifax, Nova Scotia Did not visit port

Saint John, New Brunswick Did not visit port

Portland, Maine Did not visit port

Bar Harbor, Maine

4 out of 5
nice port to walk around

Boston, Massachusetts Did not visit port

New York, New York

4 out of 5
loved new your no excursion


3 out of 5
crowded nasty personal at disenbarkment terminal

Traveler Photos

actual BED BUG in cabin
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