won't cruise NCL again
Norwegian Gem Cruise Review to Canada, New England, New York
12 Night Canada & New England (Quebec City To New York)
Sail date: October 08, 2018
Ship: Norwegian Gem
Cabin type: Suite
Cabin number: 9162
Traveled as: Singles/Friends
Reviewed: 5 years ago
Review summary
I will never cruise NCL again. I have sailed on carnival, princess and celebrity and all three were so much better than NCL. Food was very generic and cold. Went to the suite lounge for food and was not impressed at all. Took forever to get my beverage that ordered. Ordered room service twice and both times. cold. and incomplete (no condiments. etc) Fries but not ketchup. fish but no tartar sauce. The room was not as described and much smaller than pictures and description. Very small balcony and no tables to sit at on patio or in room. Pre-ordered items for the room but did not receive them. On board activities very limited and do not keep you busy. No indoor pool/spa for guests (it was rainy most of the trip) so could not relax in spa/pool. Overall, poor value for the money and would never sail with NCL again. Would go back to princess or celebrity in a heartbeat. I did not choose NCL as my family chose it and I went along with them. I think they could have gotten a better deal on another cruise line. Their so-called specials are very limited. hotel (they give you only one choice and you can get better deals plus it is not entirely free, it is discounted). the airfare is booked 90 days out and again, you get a discount. we got cheaper airfare by booking it ourselves. the dinner package gives you 4 specialty dinners. and the unlimited drinks are not truly unlimited we were told $25 shore excursion per person but they only gave us $25 per room. Very misleading ad. When we cruised celebrity they truly treated the suites special. Afternoon tea and sandwiches. treats at night turn down service with chocolates. breakfast in room we sat at a table on the balcony and food was hot and tasty. Never had any issues on the cruise and wish we had taken this trip on celebrity instead. Even princess would have been a great choice. My friend warned me about NCL when she had taken the panama cruise earlier in the year and warned me that she was disappointed, but it was too late to change cruise lines.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
don't use NCL
Ports of call
Charlottetown, Prince Edward Island Did not visit port
Sydney, Nova Scotia Did not visit port
Halifax, Nova Scotia Did not visit port
Saint John, New Brunswick Did not visit port
Portland, Maine Did not visit port
Bar Harbor, Maine Did not visit port
Boston, Massachusetts Did not visit port
New York, New York Did not visit port