Nickel & Dime to death plus items in cabin need attention

Item: Norwegian Gem
Rating: 3.5
Author: genseeker

Norwegian Gem Cruise Review to Canada, New England, New York

genseeker

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 67

Overall rating:

3.5 out of 5

12 Night Canada & New England (Quebec City To New York)

Sail date: October 08, 2018

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10588

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Cabin thermostates not working, sounds above of water or similar running, they nickel n dime you and no free at anytime room service balcony windows dirty. Docked too far from town without complimentary shuttles. Paid fare for two as a single then cause they couldnt fill ship substantially reduced across the board fares and removed single supplement charge. Refused to adjust my expensive fare n supplement charge so upgraded somewhat. Would have preferred cabin with working items and clean balcony windows. Any free room service should come with this cabin. No organized single meet or mingle program. Just come to a bar then guess who is single

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

They want you to purchase their expensive bottle water do refuse to let you bring from outside. Be ready to pay 7.95 plus 20% service charge for room service. Room service anytime not complimentary

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Ports of call

Quebec City, Quebec

3 out of 5

The ship docked far from city therefore a cab nevessary into and out of old quebec

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La Baie, Quebec

4 out of 5

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Charlottetown, Prince Edward Island

4 out of 5

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Sydney, Nova Scotia

4 out of 5

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Halifax, Nova Scotia

4 out of 5

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Saint John, New Brunswick

4 out of 5

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Portland, Maine

4 out of 5

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Bar Harbor, Maine

4 out of 5

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Boston, Massachusetts

4 out of 5

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New York, New York

4 out of 5

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Disembarkation

4 out of 5

9 Comments

clferr 6 years ago

If they have single cabins should have booked that. Also the balcony windows will be dirty due to the sea spray. You are sailing in the ocean and that will happen!

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nurselife 6 years ago

The meet and greet is usually set up by people through cruise critic. Were you a member on cruise critic?

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gina0820 6 years ago

Docked to far without complimentary shuttle? Are you serious?? Paid fare for two as a single, that’s sounds like something you knew BEFORE your cruise but yet you still booked it? Maybe read before you book your next vacation because everything you referred to is well known before you book a cruise.

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dwright323 6 years ago

Also your cruise status does say where you went so I can’t tell why your upset the dock was far from anything???

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dwright323 6 years ago

Cabin thermostat in my cabin thought it wasn’t working until I put it up higher. They don’t go down low enough in my opinion I think 78 in the room is too hot for me but I did get used to sleeping without anything at all.

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wl1962 6 years ago

room service used to be free and should still be. nickel and diming is a bad practice

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lrgd 6 years ago

Sorry for you. Next time go on a "singles" ship. They do exsist.

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DesertBear360 6 years ago

4 stars rating but you just complain. 🤔

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cruiserssandr 6 years ago

Continental breakfast is free for room service

Thumbs Up 3

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