Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
3

4 out of 5

TEN DAY GEM CRUISE

Sail Date: March 22, 2016

Reviewed: 7 months ago

Traveled As: Couple

Room Type: Balcony

WE HAVE BEEN ON THE GEM BEFORE TWICE, SO WE KNEW THE SHIP, THERE WAS A VIRUS ON THE PREVIOUS SAILING SO OUR DEPARTURE WAS DELAYED WHILE THEY DISINFECTED THE SHIP. THEY ALSO HAD STAFF SERVE FOOD, CUSTOMERS WERE NOT ALLOWED TO TOUCH FOOD OR UTENSILS OR EVEN CONDIMENTS.  I FOUND THIS COMFORTING, AND I THINK THEY SHOULD TAKE ROUTINE PRECAUTIONS LIKE THIS AT ALL TIMES.  PERHAPS THE STAFF WERE MORE TIED UP IN THIS PROCESS BECAUSE WE FOUND SERVICE NOT UP TO PAR, LONG LINES, VERY LONG WAIT TIME TO GET OUR MEALS MOSTLY EVERY NIGHT.  THERE SEEMED TO BE FEWER WAITERS AVAILABLE ON DECK AS WELL TO SERVE DRINKS AND WE HAD TO WAIT ON LONG LINES AT THE BAR.

  MY OPINION IS THAT THEY NEED MORE STAFF ON THIS CRUISE, BECAUSE EVERY STAFF MEMBER I SAW WAS WORKING HARD, HOWEVER THERE WERE NOT ENOUGH OF THEM AROUND TO SERVICE THE NUMBER OF PEOPLE ONBOARD.

Cabin / Stateroom
VERY HAPPY WITH SERVICE IN ROOM
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
WOULD HAVE LIKED MORE ZUMBA AND DANCE CLASSES
Children's Programs
Entertainment
Service and Staff
NOT ENOUGH STAFF TO SERVICE EVERYONE ON BOARD
Food and Dining


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