NCL Gem Fell Short

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 11

Overall Rating:

3 out of 5
Verified Review
Norwegian Gem
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: March 22, 2016
Ship: Norwegian Gem
Traveled As: Couple
Reviewed: 2 years ago

sick crew, poor service, poor food, cold food, fatty gristly meat in pub, took 45 min. To get salad in Pacific, mixed up order, then only went to buffet to get good HOT food. Luggage came 9:30pm, still had to have beds separated and safe unlocked other crew filled in jobs stood in long line for hamberger then stood in the beverage /ice cream line to get ketchup that was stupid spoke with hotel manager Sonia & her advice was to try, pub, restaurant again!!!!  She didn't even know that there were no cartons of milk on buffet staff was pouring pitchers of milk into water glasses. We got 2 dinners at Cucina & bistro could not order lobster or steak. CHEAP!!  Nov. I could order anything I wanted I'm platinum and they are cutting back and serving inferior food. I did 3 cruises feb, nov 2015 and March 2016. NCL doesn't appreciate customer and didn't try to offer any compensation for poor meals

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

When you want 2 beds why do you have to wait to have it separated safe was not unlocked even though I mentioned it finally went to guest relAtions

3 out of 5
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