Not good

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 2-3 cruises
Review: 1
Helpful Votes: 23

Overall Rating:

1 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: March 12, 2016
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 5533
Traveled As: Singles/Friends
Reviewed: 2 years ago

This cruise didn't meet our expectations at all.  The food wasn't good (particularly Garden Cafe was awful), the service was only okay, and there were too many issues on board.  There was a norovirus outbreak that sickened myself and over 130 passengers.  We were denied access to St. Maarten due to the outbreak.  The pools aren't heated and the hot tubs weren't hot.  They also completely botched my birthday surprise cake - they knocked on my door, woke me up, and handed me my cake 9:30pm "happy birthday" and the dude was nearly half way down the hall when I looked up.  So much for setting up balloons and garland in my room BEFORE boarding the ship.  We also didn't get our $75 on board spending credit (even though I made arrangements through and filled out the forms) and the NCL staff was unwilling to assist in obtaining it when we were out to sea - "call ".. Uh, no phone service.  Wines by the Glass weren't good at all.  So many hidden service charges and fees.  I don't recommend cruising with NCL.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
Our steward was good and personable. We always had extra towels brought over and it was cleaned regularly. I heard from some reviews that they had stinky rooms.. we didn't have that.

Ship Tip

-Bring hand sanitizer and clorox wipes.
-Even with the included unlimited beverage package you will pay service charges. Nothing is ever "complimentary" on NCL. Fresh squeezed juices and specialty coffees are extra.
-You will wait a while for a drink at the bars.

5 out of 5
Was this review helpful? 23

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top