Disappointing cruise with Gem

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 14

Overall Rating:

2 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: March 12, 2016
Ship: Norwegian Gem
Cabin Type: Oceanview
Cabin Number: 5068
Traveled As: Family (young children)
Reviewed: 2 years ago

I really have the outlook that there is no such thing as a bad cruise but this cruise came close to changing my mind.


There have been many changes on NCL.  There seemed to be less crew and the restaurant staff was less friendly.  The restaurants and buffet were generally dirty and for most of the cruise there was no enforcement of hand washing.  There were exceptions we had some great waiters - Shaik M. Harris, Samir Shaik, and Gina Batacandolo.


There was an outbreak of Noro that the captain blamed on drinking water in San Juan.  Many people were sick on the ship and we were turned away from St. Maarten.  The staff would never say how many people were sick but it was a very large number.


The entertainment on the ship was excellent.  Great shows especially Tim Kaminski.  However, this though great didn't overcome the issues with cleanliness.


Given this, we will think seriously about cruising with NCL again.

Food and Dining

1 out of 5

Onboard Activities

3 out of 5


5 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
Cabin was well taken care of and Govind was amazing

Ship Tip

Just wish there were some Halal meat choices as our large group of family only eats halal food

5 out of 5
1 out of 5
We were refused entry into St Marten due to the negligence of the staff to
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