Norwegian Gem Cruise Review to Caribbean - Eastern

7+ cruises


Helpful Votes

2 out of 5

Disappointing cruise with Gem

Sail Date: March 12, 2016

Reviewed: 6 months ago

Traveled As: Family w/young children

Room Type: Oceanview

I really have the outlook that there is no such thing as a bad cruise but this cruise came close to changing my mind.


There have been many changes on NCL.  There seemed to be less crew and the restaurant staff was less friendly.  The restaurants and buffet were generally dirty and for most of the cruise there was no enforcement of hand washing.  There were exceptions we had some great waiters - Shaik M. Harris, Samir Shaik, and Gina Batacandolo.


There was an outbreak of Noro that the captain blamed on drinking water in San Juan.  Many people were sick on the ship and we were turned away from St. Maarten.  The staff would never say how many people were sick but it was a very large number.


The entertainment on the ship was excellent.  Great shows especially Tim Kaminski.  However, this though great didn't overcome the issues with cleanliness.


Given this, we will think seriously about cruising with NCL again.

Cabin / Stateroom
Cabin was well taken care of and Govind was amazing
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
turned away from St. Maarten due to Noro
Onboard Activities
Service and Staff
Food and Dining
New York, New York
San Juan, Puerto Rico
Charlotte Amalie, St. Thomas
Philipsburg, St. Maarten
We were refused entry into St Marten due to the negligence of the staff to
Tortola, British Virgin Islands


Just wish there were some Halal meat choices as our large group of family only eats halal food

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