Norwegian Gem Cruise Review to Caribbean - Eastern

7+ cruises


Helpful Vote

4 out of 5

Great time for all!

Sail Date: February 21, 2016

Reviewed: 7 months ago

Traveled As: Large Group

Room Type: Inside

We just returned from our Feb 21, 2016 sailing on the Norwegian Gem and had a wonderful time.  The staff were all sooo friendly and accomodating!  Our stateroom steward, Richard, was always totally thorough and made sure our room was always stocked with plenty of towels, ice and anything else we needed(like wine glasses.)  Our initial first few days were a bit rough and windy, but everything went according to plan on board.  We did have an out break of influenza on board, so the staff had to go into super clean mode and everyone had to be served by the staff  for the buffet and constant "washy washy" mode was instilled by all staff to all the passengers.  I guess my only complaint was the very, very slow service in the dining rooms.  We are seasoned cruisers and I have never waited  so long for service and between courses as I did on this ship.  It all seemed a bit disorganized, with our servers constantly changing between every course.  Really strange!  The food was awesome when we did get it, but service was very slow!  Everything else was awesome!

Cabin / Stateroom
Although small, everything was placed very well! Really liked the size of the shower! Also the separate make up area and desk area on opposite sides of the room was a nice change!
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Dining room service was very very slow
Food and Dining
New York, New York
San Juan, Puerto Rico
Definitely just walk off the ship and explore Old San Juan. No shore excursion necessary!
Charlotte Amalie, St. Thomas
Philipsburg, St. Maarten
Tortola, British Virgin Islands


Great entertainment, but very very slow service in dining rooms! Our stateroom steward was awesome!

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