Unlimited Premium Dining??????????????????????

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 10

Overall Rating:

4.0 out of 5
Verified Review
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: February 21, 2016
Ship: Norwegian Gem
Cabin Type: Suite
Cabin Number: 11502
Traveled As: Couple
Reviewed: 1 year ago

We had a great time. Everyone worked hard to make our trip nice.

We did notice a slight downward tick on quality since our last cruise. It seems like some belt tightening only repeat customers would notice, and they have. It was a common subject of conversation among repeat Norwegian cruisers. In simple terms "the shine is off the apple". The big disappointment was the restricted "unlimited premium dining". We took it up with the front desk where the acronym on the room key was explained where it was limited to five times. None of our documents showed that.  There is no one other than a Norwegian employee would know what the acronym would mean. This issue was discussed with management to no avail. We were made to feel like we were interrupting them. Very disappointing. 

After three happy cruises I guess It is time to shop around.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

see above

5 out of 5
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