Not what it use to be

Norwegian Gem Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
10 Night Eastern Caribbean (New York Roundtrip)
Sail Date: October 10, 2015
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 10120
Traveled As: Couple
Reviewed: 2 years ago

I have been on the Norwegian Gem 2 previous times before this cruise and have always had a great experience with the whole trip, this time it was close to terrible. There were so many issues from start to finish which include stateroom/balcony cleanliness, staff, shops, casino, arcade and overall standards. We could not believe that this was the same ship or even company. The whole experience has made me not want to travel with Norwegian anymore. There was a continuous line at the guest services desk all the time with passenger complaints and the staff handling these issues looked and acted like they could care less. The woman that handling my complaint just stood there listening with a blank expression on her face shaking her head like she was a robot. I was very disappointed in this trip.Angry

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Too small and not up to the standard of cleanliness that I am use to with Norwegian
5 out of 5
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