Not what it use to be
Norwegian Gem Cruise Review to Caribbean - Eastern
10 Night Eastern Caribbean (New York Roundtrip)
Sail date: October 10, 2015
Ship: Norwegian Gem
Cabin type: Balcony
Cabin number: 10120
Traveled as: Couple
Reviewed: 9 years ago
Review summary
I have been on the Norwegian Gem 2 previous times before this cruise and have always had a great experience with the whole trip, this time it was close to terrible. There were so many issues from start to finish which include stateroom/balcony cleanliness, staff, shops, casino, arcade and overall standards. We could not believe that this was the same ship or even company. The whole experience has made me not want to travel with Norwegian anymore. There was a continuous line at the guest services desk all the time with passenger complaints and the staff handling these issues looked and acted like they could care less. The woman that handling my complaint just stood there listening with a blank expression on her face shaking her head like she was a robot. I was very disappointed in this trip.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Tortola, British Virgin Islands
5 Comments
jleslie48 8 years ago
I find it suspicious that you say in your write up that you were happy with the gem the first two times but on the this third trip the only listed complaint is room was too small. I guarantee the room sizes are exactly the same as the other two times on this ship.
cbavedas 9 years ago
cbavedas 9 years ago
dolphin1275 9 years ago
luves2cruise 9 years ago