Food Service, Drinks, Stateroom

Norwegian Gem Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 24

Overall rating:

2 out of 5
Verified Review
Norwegian Gem

10 Night Eastern Caribbean (New York Roundtrip)

Sail date: October 20, 2015

Ship: Norwegian Gem

Cabin type: Inside

Cabin number: 9667

Traveled as: Couple

Reviewed: 5 years ago

Review summary

This is my 3rd cruise with Norwegian and it was my worse because from day one, our luggages went to someone's else's room and the stateroom attendants keep telling us to go to customer service and report it... I don't have time for that when the line is forming a circle and all they have to do is confirming that the tags on the luggages are at the correct stateroom... My husband and I did just that and it took us less and a few minutes and got our luggages ourselves... Secondly the food look old and stale. It looks to me like it was prepared days ago... While I understand that not everything were prepares fresh daily, for crying out loud at the very least please make sure the vegetables are FRESH!!!! All vegetables were saggy, of POOR quality therefore no NUTRIENTS, etc... The drink package "UBP" was a joke I am an occasional drinker and i like a good cocktail once in a while but the cocktails were all syrup, ice and mixers "juice, cream, etc"... The shower floor was dirty because the water keeps coming back up i was showering in "STANDING WATER" which is very unhealthy and not sanitary from a health prospective... "EW" Worse experience EVER!!! so gross!!!

Ship experiences

Food and Dining

1 out of 5
The food was cold all the time until i start complaining and sending stuff back... Even the "HOT WATER" to make tea was cold!!!

Onboard Activities

was ok


3 out of 5
was ok! it was not like my other 2 cruises where the entertainment was awesome...

Children's Programs


Service and Staff

1 out of 5
While the staff was pleasant it was their duty to make sure the food was at an appropriate temperature before bringing to the table considering they have to go so far to get the food...

Ship Quality

1 out of 5
The odor of sewage was tremendous throughout the ship... I had to walk with a spit cup the odor was so GROSS!!! Also, the wear & tear was showing in my stateroom...

Cabin / Stateroom

1 out of 5
I would give my cabin a 2.5 out of 5 because the wear & tear was showing and taking a shower in stand water was not pleasant... and the bed was not comfortable

Ship tip

Hopefully my comments, gets the review it deserves... because I love cruising with Norwegian...and this was my worse experience... However, it seems like the food is ALWAYS BAD!!! because my prior "FOOD" experience was bad too... Please do FRESH vegetable and FRUITS... and make sure the food is HOT!

Ports of call

New York, New York

5 out of 5
love leaving from NY

San Juan, Puerto Rico

3 out of 5
been to that location before

Charlotte Amalie, St. Thomas

1 out of 5
nothing to do been there before

Philipsburg, St. Maarten

3 out of 5

Tortola, British Virgin Islands Did not visit port

did not get off ship because of time... did not want to feel rush...
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