Excellent except for noise and vibration level due to Splash Academy directly above us.

Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 3

Overall Rating:

4 out of 5
Verified Review
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: February 18, 2015
Ship: Norwegian Gem
Cabin Type: Suite
Cabin Number: 11580
Traveled As: Couple
Reviewed: 3 years ago

We loved our cruise!!!! Our room was beautiful.  The view of the ocean from our balcony was majestic.  The food was delicious and the service fantastic!!  The one and only "fly in the ointment" was the fact that our room 11580 was directly under "Splash Academy".  The noise and vibration level was horrible.  We did tell the guest relations and they were wonderful.  They tried to resolve the situation in several ways.  They talked to the operators of "Splash Academy" and the volume of extreme noise subsided a bit.  They offered us another room which was not as beautiful as the room we had (we loved our room).  They then offered us a complementary dinner at Cagney's Steakhouse which was wonderful.  The fact that they took our problem seriously and tried to the best of their ability certainly made us feel that we were important guests to them.  Overall, this was a wonderful cruise.  Our captain, Lars, was also fantastic!!  In closing, the cruise was a wonderful and beautiful experience.  We would certainly recommend this vacation to anyone!!!

Food and Dining

5 out of 5
Wide variety. Delicious and plentiful.

Service and Staff

5 out of 5
Friendly, cheerful, and very helpful.

Ship Quality

5 out of 5
Beautiful ship. Well kept and very clean.

Cabin / Stateroom

5 out of 5
Beautiful cabin. Beautiful view from balcony. Unfortunately, the noise level was totally unacceptable due to loud noise and vibration from above. This made using the balcony at times unusable which was a major reason for booking this room. Another great feature was the bathtub. Absolutely wonderful!!!!!!!!!!!!!!!!

Ship Tip

Do all you can do to have fun! This is very easy!!!!!!!!!! Just do not get a room under loud "Splash Academy"! It was an overall wonderful experience! We would certainly do this again!!!!!!!!!!!!

5 out of 5
It was wonderful not to have to fly to port. Very, very convenient.
3 out of 5
Another big city but a fun tour.
5 out of 5
Unbelievably beautiful. What large yachts!!!!
5 out of 5
It keeps getting better!! The shops and the small towns were so quaint! The scenery was magnifficent!!
5 out of 5
Can it get any better????? Paradise!!!!!
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