Disappointed Gold Latitude member

Norwegian Gem Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 10

Overall Rating:

3 out of 5
Verified Review
9 Night Eastern Caribbean (New York Roundtrip)
Sail Date: February 09, 2015
Ship: Norwegian Gem
Cabin Type: Inside
Cabin Number: 10661
Traveled As: Large Group
Reviewed: 3 years ago

Although I have always been a Norwegian fan, cruising every year for over 7 years, this cruise was very disappointing.

I noticed several "cut backs" that affected the quality of Norwegian.  Also there I no acknowledgement for dedicated cruisers.  The latitudes program is a joke 

I noticed a lack in cleanliness in the cabins, discontinuing of the lobster/captains' dinner as well as the quality  and variety of food offered.

We are planning our 2016 cruise now and we are comparing NCL along with the other competition.  In the past I would NEVER consider another cruiseline...after this cruise. I am ready to try other cruise lines

Food and Dining

3 out of 5
decrease in quality and variety

Onboard Activities

3 out of 5


3 out of 5
Seen the same shows last year

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
WE had the same dirty glasses for the entire cruise. We did request clean glasses an received them once

Ship Tip

The Gem is in great need of repair and upgrading. Upholstery is worn, chairs in the theater are broken. The pool and hot tub on pool deck are in need of painting.

5 out of 5
5 out of 5
Sun, Rum and Salsa, great time and recommended
5 out of 5
Orient Beach is the best!!! gorgeous
5 out of 5
Catamaran sailaway was a great excursion.
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